Call Center Operations Specialist

PW (PhysicsWallah); New Delhi; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Opportunities for growth and professional development

Competitive compensation and benefits

Collaborative team environment

Job summary

An established industry player in the education sector is seeking a Call Center Operations Specialist to enhance customer service experiences. In this dynamic role, you will manage inbound and outbound calls, optimize dialer systems, and ensure that students and parents receive timely support. Join a fast-growing team where your contributions will directly impact the success of learners. With opportunities for professional growth and a collaborative environment, this position offers a chance to thrive in a target-driven atmosphere while making a difference in education. If you're passionate about customer service and ready to take on challenges, this is the perfect opportunity for you.

Qualifications

• Experience in call center operations or related field is essential.
• Strong communication skills and problem-solving abilities required.

Responsibilities

• Manage inbound and outbound calls, optimizing dialer systems.
• Ensure customer interactions are logged accurately and follow up as needed.
• Meet daily call targets and maintain accurate records.

Skills

Call Center Operations

Dialer Systems

CRM Tools

Verbal Communication

Written Communication

Problem-Solving

Time Management

Tools

Dialer Systems

CRM Tools

Job description

Direct message the job poster from PW (PhysicsWallah)

HR @PW || Talent Acquisition || Lateral & Leadership Hiring || HRBP || Exit & Employee Experience Specialist

PhysicsWallah is hiring for Call Center Operations Specialist Role

Location: PhysicsWallah, Delhi

Type: Full-Time, 6 Days a Week (On-site, Work From Office)

About Us:

PhysicsWallah is a leading educational platform dedicated to providing high-quality learning experiences for students. We are looking to expand our team with professionals who are passionate about customer service and call center operations.

Role Overview:

We are seeking a Call Center Operations Specialist to join our team at PhysicsWallah Delhi. In this role, you will be responsible for managing inbound and outbound calls, optimizing the dialer systems, and ensuring a smooth customer experience. You will play a key role in ensuring that students and parents receive the support and information they need.

Key Responsibilities:

• Operate and manage dialer systems for effective call handling.
• Handle inbound and outbound calls, addressing queries, providing information, and resolving issues.
• Ensure all customer interactions are logged accurately and follow-up actions are taken when necessary.
• Meet daily and weekly call targets, ensuring optimal call management and lead conversions.
• Maintain accurate records of calls, customer interactions, feedback, and resolutions.
• Collaborate with other departments to ensure smooth communication and effective service delivery.
• Ensure compliance with call handling protocols, quality standards, and company policies.
• Track performance metrics and provide regular feedback to improve call center operations.

Required Skills and Qualifications:

• Previous experience in call center operations or a related field.
• Proficiency in operating dialer systems and CRM tools.
• Strong verbal and written communication skills.
• Ability to handle high call volumes and manage time effectively.
• Strong problem-solving skills and the ability to manage customer queries efficiently.
• Ability to work in a fast-paced, target-driven environment.
• Comfortable working full-time on-site (Delhi) with a 6-day work week.

Why Join Us?

• Be part of a fast-growing, innovative company in the education sector.
• Work in a collaborative and supportive team environment.
• Opportunities for growth and professional development.
• Competitive compensation and benefits.

If you're passionate about customer service, have experience in call center operations, and want to contribute to the success of students, apply today!

Seniority level

Executive

Employment type

Full-time

Job function

Administrative

Industries

Education and Education Administration Programs