Call Center Executive

SkySun; Nagar; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Incentives & bonuses

Recognition programs

Supportive work culture

Structured processes

Job summary

SkySun in Mohali is seeking an energetic Inside Sales Executive for international (US) processes. The role focuses on outbound calls, pitching solutions, and closing deals during US hours from our Mohali office. You will report to the Sales team and work in a fast-paced environment.

The ideal candidate has 2+ years in an international call center, strong English (C1), and a proven track record in outbound sales, with flexibility for rotational shifts.

Qualifications

• Minimum 2+ years in an International Call Center (US process preferred).
• Proven outbound sales experience.
• Excellent English language skills (C1 level).
• Willingness to work night shifts aligned with US hours.

Responsibilities

• Conduct outbound sales calls to prospective customers (primarily US market).
• Deliver compelling sales pitches and convert leads into closures.
• Understand customer needs and recommend suitable solutions.
• Handle objections and maintain a high conversion rate.
• Maintain accurate records of calls, interactions, and outcomes.
• Meet and exceed individual and team sales targets.
• Collaborate with team members to achieve business goals.

Skills

Outbound sales

Excellent communication

Customer-centric

Team player

Negotiation skills

Work under US time zones

High call volume handling

Education

Undergraduate or Graduate

Job description

Job Title: Call Center / Inside Sales Executive (International – US Process)

Location: Mohali – Sector 74, Industrial Area, Phase 8B
Work Mode: Work from Office (No Work from Home)
Shift: Night Shift (US Hours)
Working Days: 5 Days a Week (Rotational Offs)

About the Role

We are seeking dynamic and result-driven Inside Sales Executives with experience in international call centres (US/UK processes). The ideal candidate should possess strong communication skills, a customer-first mindset, and the ability to drive sales performance in a fast-paced environment.

Key Responsibilities

• Conduct outbound sales calls to prospective customers (primarily US market)
• Deliver compelling sales pitches and convert leads into successful closures
• Understand customer needs and recommend appropriate solutions
• Handle objections effectively and maintain a high conversion ratio
• Maintain accurate records of calls, interactions, and outcomes
• Meet and exceed individual and team sales targets
• Collaborate with team members to achieve overall business goals

Post Probation / Stability Period (1–2 months):

• Performance-based incentives and attractive bonus structure
• Daily, weekly, and monthly rewards & recognition programmes
• Supportive and engaging work culture
• Strong organisational policies and structured processes

Additional Requirements

• Willingness to work from the Mohali office (mandatory)
• Comfortable with night shifts aligned with US time zones
• Adaptability to business demands and changing schedules

Eligibility Criteria

• Minimum qualification: Undergraduate or Graduate
• Minimum 2+ years of experience in an International Call Center (US process preferred – mandatory)
• Proven experience in outbound sales (highly preferred)
• Excellent communication skills in English (C1 Level – Mandatory & Non-negotiable)
• Strong customer-centric approach

Required Skills & Competencies

• Excellent verbal communication and interpersonal skills
• Strong sales acumen with a results-oriented mindset
• Effective objection handling and negotiation skills
• Ability to remain calm under pressure and handle high call volumes
• Go-getter attitude with a strong bias for action and performance outcomes
• Team player with a collaborative mindset
• Flexibility to work in rotational shifts and extended hours as per business needs
• Stable work history (no frequent job changes)