Call Center Executive

VCare; Mysuru; On-site; INR 300,000 - 540,000; Full time

Job summary

VCare in Mysuru is looking for a customer service representative to guide clients to clinics, handle queries, and fix appointments. You will manage inbound calls, resolve complaints, and coordinate between departments to ensure smooth communication.

Fluent English with regional languages like Tamil, Telugu, Kannada, or Hindi, active listening, and a target-driven mindset are essential. Join a dynamic team and help grow client relationships while delivering professional support.

Qualifications

• Clear communication skills in English with ability to converse in Tamil/Telugu/Kannada/Hindi
• Active listening to understand customer needs
• Able to meet targets/goals set by management
• Proven prospecting ability to generate interest
• Ability to build and maintain client relationships
• Strong interpersonal skills for teamwork and customer care
• Good problem-solving to handle inquiries and issues

Responsibilities

• Guiding the clients to reach the clinics
• Resolving escalated customer complaints
• Facilitating efficient communication between departments
• Answering incoming calls for customer queries
• Handling inquiries
• Providing customer service support
• Making outbound calls to prospective clients
• Calling them and fixing up appointments for their respective clinic locality
• Follow up with clients

Skills

Communication

Active listening

Target-driven

Prospecting

Relationship-building

Interpersonal skills

Problem solving

Job description

Roles and Responsibilities

• Guiding the clients to reach the clinics
• Resolving escalated customer complaints
• Facilitating efficient communication between departments
• Answering incoming calls for customer queries
• Handling inquiries
• Providing customer service support
• Making outbound calls to prospective clients
• Calling them and fixing up appointments for their respective clinic locality
• Follow up with clients

Required Skills

• Communication Skills for English with Tamil/Telugu/Kannada/Hindi with good speaking fluency.
• Active listening skills towards customer needs.
• Meeting Targets/goals set by management.
• Prospecting skills
• Relationship-building
• Interpersonal skills
• Problem solving

Contact

Vikram D - HR

7305613334