Call Center Executive

VCare; Bengaluru; On-site; INR 246,000 - 379,000; Full time

Job summary

VCare in Bengaluru is seeking a customer service professional to handle inquiries, resolve complaints, and ensure a smooth client journey. The role includes inbound and outbound calls, scheduling clinic appointments, and guiding clients to the right clinics.

Kannada proficiency is mandatory, and the successful candidate will coordinate with multiple departments to deliver excellent service and follow up to complete the client experience.

Qualifications

• Kannada language fluency is mandatory.
• Experience in customer service or call handling is preferred.
• Willingness to coordinate with multiple departments to ensure customer satisfaction.

Responsibilities

• Handle customer inquiries and complaints, answer incoming calls, and provide excellent customer service.
• Make outbound calls to prospective clients, schedule clinic appointments based on locality, guide clients to clinics.
• Coordinate with departments and follow up with clients to ensure a smooth experience.

Job description

Role & responsibilities

Handle customer inquiries and complaints, answer incoming calls, and provide excellent customer service. Make outbound calls to prospective clients, schedule clinic appointments based on their locality, guide clients to clinics, coordinate with departments, and follow up with clients to ensure a smooth experience.

Preferred candidate profile

Kannada mandatory

Jagan HR

9940196075