Business Systems Analyst - LMS

Intuitive; Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Intuitive Bengaluru is seeking a Business Systems Analyst IT – ISU to bridge IT and internal learning teams. The role leads configuration and administration of SAP SuccessFactors Learning (LMS) and handles support tickets while ensuring ISI compliance for releases.

You will collaborate with North America and global learning admins, design workflows, manage content lifecycle, and contribute to governance, reporting, and data quality.

Responsibilities

• Own and support full configuration and administration of SAP SuccessFactors Learning (LMS).
• Manage domains, role based permissions, security structures, assignment profiles, user data imports, and admin roles.
• Support business with creation and questions on items, classes, programs, catalogs, curricula, and blended learning structures.
• Configure and maintain workflows, approval processes, evaluations, surveys, and notifications.
• Manage & provide support on content lifecycle including version control for SCORM/xAPI/AICC content and troubleshoot tracking issues with precision.
• Perform learning history corrections following documented SOPs and governance rules.

Job description

Job Description

Primary Function of Position

Business Systems Analyst IT - ISU will serves as the critical bridge between Information Technology and Internal learning organizations, reporting into the IT Business Applications organization. The primary responsibility of this role is to lead configuration and administration of SAP SuccessFactors Learning (LMS) & resolve support tickets while ensuring all ISI compliance processes are followed for releases and support. The role interfaces daily with ISU IT team in North America and learning admins across North America, Europe, Asia-Pacific, and other regions, requiring a collaborative approach, cultural agility, and strong cross‑functional communication skills.

Essential Job Duties

1. Deep LMS Administration, Configuration & Support (Primary Focus)

• Own and support full configuration and administration of SAP SuccessFactors Learning (LMS).
• Manage domains, role based permissions, security structures, assignment profiles, user data imports, and admin roles.
• Support business with creation and questions on items, classes, programs, catalogs, curricula, and blended learning structures.
• Configure and maintain workflows, approval processes, evaluations, surveys, and notifications.
• Manage & provide support on content lifecycle including version control for SCORM/xAPI/AICC content and troubleshoot tracking issues with precision.
• Perform learning history corrections following documented SOPs and governance rules.

2. Compliance, Audit, and Governance

• Maintain audit ready learning records and generate evidence packages as needed.
• Implement and enforce governance around user access, data retention, domain structures, and naming conventions.
• Partner with Compliance and Internal Audit on quarterly access reviews, history updates, and training completion evidence.

3. Reporting, Analytics & Data Quality

• Build accurate and automated reports using SuccessFactors and work in partnership with Data & Analytics team for tableau reports
• Create compliance dashboards for mandatory training, overdue items, curricula completion, and audit metrics with business and Data & Analytics team.
• Troubleshoot data inconsistencies, analyze root causes, and ensure history adjustments follow strict controls.
• Support data requests from Learning, Leadership, Legal, Security, and Compliance etc.

4. Integrations & Technical Enablement

• Understanding of SAP BTP integration
• Support and troubleshoot integrations between SF Learning and content vendors (Skillsoft, Percipio).
• Monitor SFTP jobs, API data flows, and integration logs; collaborate with IT on incident resolution.
• Support SSO and identity management integrations (Okta AD through SAML).
• Drive impact assessments and regression testing for SAP SuccessFactors bi annual releases.

5. Business Analysis & Stakeholder Partnership

• Work with Learning BUs to translate business needs into scalable LMS configurations.
• Conduct requirements gathering, write BRDs/FRDs, and maintain process documentation and SOPs.
• Lead UAT cycles, create test scripts, manage test execution, and document results.
• Provide training and enablement to internal administrators and SMEs.

#LI-Hybrid