Business Support, Guest Services Professional

Jones Lang LaSalle (JLL); Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a front desk professional to manage the busy reception area at Navi Mumbai. You will greet visitors, handle calls, coordinate with hosts, issue badges, and ensure a welcoming corporate image throughout daily operations.

The role emphasizes professional interaction, safety briefings, and maintaining a tidy lobby. You will support emergency procedures and collaborate with night shift teams for large arrivals, contributing to a smooth office experience.

Qualifications

• You should be a graduate in any discipline.
• One to five years experience in front desk management or reception.
• Familiar with occupational safety requirements and strong computer literacy.

Responsibilities

• Greet visitors and provide a courteous front office service reflecting the corporate image.
• Notify site personnel of guest arrivals and coordinate with host/sponsor for reception.
• Issue visitor badges and manage return of IDs and access cards.
• Provide safety briefings and brochures to visitors.
• Keep lobby, lifts and public areas clean and orderly.
• Coordinate with night shift to prepare badges for large parties.
• Handle complaints/feedback and escalate as required.
• Support emergency evacuation procedures and crisis management.

Skills

Front desk operations

Customer service

Communication

Multitasking

Guest handling

Education

Graduation in any discipline

Tools

MS Office

Job description

Job Summary

Serving on the front lines of customer service

Are you a people person who can make daily interactions such a breeze

In this role, you ll be in charge of one of the busiest places in the office-the front desk. Constantly on the go, you ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour.

You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.

Responsibilities

Key Operations delivery

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID access card. Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed
• Visitor admission is properly authorized
• Maintained visitor log book and book taxis if required
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID s.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
• Client safety and security protocols are followed
• Daily reconciliation shredding of daily badges.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.

Requirements

• A highly skilled professional.
• You should be a graduate in any discipline and have one to five years experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role.
• If you're familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.
• A client service champ.
• A strong customer service focus is a pre-requisite of this job.
• Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff-regardless of their level-and their demands
• An outstanding multitasking talent also provides a perfect complement to your skill set.

Location: Navi Mumbai, MH

Scheduled Weekly Hours: 48