Front Office Executive

Accor; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Accor in Mumbai, India seeks a professional Front Office Executive to be the first point of contact, manage reception, and ensure a welcoming experience for visitors and clients. The role requires exceptional customer service, organization, and multitasking in a fast-paced environment.

You will greet guests, handle calls, schedule meetings, manage records, and support multiple departments with administrative tasks while maintaining professionalism and efficiency at all times.

Qualifications

• 1–3 years in a front office, reception, or customer-facing role.
• Excellent English communication.
• Strong organizational and time management skills.
• Proficient in Microsoft Office.

Responsibilities

• Greet and welcome visitors, clients, and employees with a professional demeanor.
• Manage reception desk operations, including answering phones, directing calls, and taking messages.
• Schedule and coordinate meetings, appointments, and conference room bookings.
• Maintain records, files, and documentation using office systems.
• Provide administrative support to departments and senior management.
• Handle incoming/outgoing correspondence (emails and postal mail).
• Perform data entry and maintain office databases with attention to detail.
• Coordinate with departments to ensure smooth office operations.
• Manage office supplies inventory and place orders as needed.
• Assist with events, meetings, and presentations as required.
• Ensure front office area remains clean and professional at all times.
• Support onboarding processes for new employees and visitors.

Skills

English communication

Organization

Time management

MS Office

Phone etiquette

Tools

CRM systems

Office management software

Job description

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

Job Description

We're looking for a professional and organized Front Office Executive to join our team in Mumbai, India. In this role, you will be the first point of contact for our organization, responsible for managing front office operations and ensuring a welcoming experience for all visitors and clients. The ideal candidate will demonstrate exceptional customer service skills, strong organizational abilities, and the capacity to multitask in a fast-paced environment while maintaining professionalism and efficiency.

• Greet and welcome visitors, clients, and employees with a professional and courteous demeanor
• Manage reception desk operations, including answering phones, directing calls, and taking messages
• Schedule and coordinate meetings, appointments, and conference room bookings
• Maintain accurate records, files, and documentation using office management systems
• Provide administrative support to various departments and senior management
• Handle incoming and outgoing correspondence, including emails and postal mail
• Perform data entry tasks and maintain office databases with attention to detail
• Coordinate with different departments to ensure smooth office operations
• Manage office supplies inventory and place orders as needed
• Assist with special events, meetings, and presentations as required
• Ensure the front office area remains clean, organized, and professional at all times
• Support onboarding processes for new employees and visitors

Qualifications

• Proven experience of 1-3 years in a front office, reception, or customer-facing role
• Excellent verbal and written communication skills in English
• Strong organizational and time management abilities
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Professional phone etiquette and interpersonal skills
• Ability to multitask and prioritize responsibilities effectively
• Attention to detail and accuracy in documentation and data entry
• Customer-focused mindset with a commitment to providing exceptional service
• Ability to remain calm and professional in high-pressure situations
• Preferred: Experience with office management software or CRM systems
• Preferred: Experience with scheduling and calendar management tools