Business Support And Charging System

Ericsson; Dadri; On-site; INR 900,000 - 1,600,000; Full time

Job summary

Ericsson in India seeks an L2 Telecom Billing Production Support Specialist to oversee billing and invoicing systems. You will monitor cycles, resolve incidents, and coordinate with cross‑functional teams to ensure accuracy and timely processing.

The role requires 24x7 production support experience, strong SQL skills (Oracle/MS SQL), and familiarity with IBA or similar telecom billing apps, plus ITIL knowledge and effective stakeholder communication.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related discipline.
• Hands-on telecom billing or application production support experience.
• Strong knowledge of telecom billing and invoicing processes; Ericsson billing experience preferred.
• Experience with IBA or equivalent telecom billing apps, including Windows-based tools.
• Understanding of end-to-end billing lifecycle.
• Strong SQL skills with Oracle and/or MS SQL for validation and troubleshooting.
• Knowledge of Unix/Linux commands, shell scripting, file handling, and log analysis.
• Experience with batch processing, job scheduling, monitoring, and production troubleshooting.
• Understanding of file-based integrations (FTP/SFTP) and system interfaces.
• Experience in a 24x7 production support environment.
• Knowledge of ITIL, Incident, Problem, and Change Management processes.
• Strong analytical, communication, troubleshooting, and stakeholder-management skills.

Responsibilities

• Provide L2 production and operational support for telecom billing and invoicing systems.
• Monitor daily, weekly, and monthly billing cycles including bill and invoice generation, validation, and archival.
• Troubleshoot job failures, processing delays, invoice issues, and data discrepancies.
• Analyze application logs, database records, input/output files, and job statuses to identify root causes.
• Perform approved restarts, reprocessing, reconciliation, recovery, and data-validation activities.
• Monitor batch jobs, schedulers, FTP/SFTP transfers, and interfaces.
• Use SQL and logs for issue analysis and data validation in billing.
• Handle incidents and service requests within agreed SLAs and participate in critical incident support.
• Coordinate with L3/L4 teams, vendors, business, and other stakeholders.
• Support changes, releases, and post-deployment validation.
• Prepare RCA documents, SOPs, and troubleshooting guides.
• Identify automation opportunities and operational improvements.

Skills

SQL

Unix/Linux

Batch processing

Troubleshooting

Stakeholder management

Automation

Communication

ITIL

Shell scripting

MS SQL

Education

Bachelor's degree in Engineering or CS

Tools

Interactive Billing Application (IBA)

Windows-based applications

Job description

Job Description:

Join our Team

About the Opportunity

Ericsson is looking for a Telecom Billing L2 Production Support Specialist to support billing and invoicing operations. The role involves 24x7 production support, billing-cycle monitoring, incident resolution, application troubleshooting, and coordination with technical and business stakeholders.

What You Will Do

Provide L2 production and operational support for telecom billing and invoicing systems.
Monitor daily, weekly, and monthly billing cycles, including bill generation, final billing, invoice generation, validation, archival, and downstream processing.

Troubleshoot job failures, processing delays, invoice issues, data discrepancies, and integration failures.

Analyze application logs, database records, input/output files, and job execution status to identify root cause and recovery actions.

Perform approved job restarts, reprocessing, reconciliation, recovery, and data-validation activities.

Monitor batch jobs, schedulers, FTP/SFTP transfers, and upstream/downstream interfaces.

Use SQL, application logs, files, and operational tools for issue analysis and billing-data validation.

Handle incidents and service requests within agreed SLAs and participate in critical incident support.

Coordinate with L3/L4 application, database, infrastructure, vendor, business, and other stakeholder teams.

Support approved changes, releases, and post-deployment validation.

Prepare RCA documents, SOPs, troubleshooting guides, and knowledge articles.

Identify opportunities for automation and operational improvement.

Key Qualifications

Bachelor’s degree in Engineering, Computer Science, or a related discipline.

Relevant hands‑on experience in Telecom Billing or Application Production Support.

Strong knowledge of telecom billing and invoicing processes; Ericsson billing experience is preferred.

Experience with Interactive Billing Application (IBA) or an equivalent telecom billing application, including Windows-based applications.

Good understanding of the end-to-end billing lifecycle.

Strong SQL skills with experience in Oracle and/or MS SQL for validation, reconciliation, and troubleshooting.

Good knowledge of Unix/Linux commands, shell scripting, file handling, and log analysis.

Experience with batch processing, job scheduling, monitoring, and production troubleshooting.

Understanding of file-based integrations, FTP/SFTP, and system interfaces.

Experience in a 24x7 production support environment.

Knowledge of ITIL, Incident, Problem, and Change Management processes.

Strong analytical, communication, troubleshooting, and stakeholder-management skills.

Preferred Competencies

Experience supporting high-volume, business-critical telecom billing operations.

Ability to work independently, manage escalations, perform RCA, and operate effectively under pressure.

Proactive approach to automation, process improvement, customer focus, and knowledge sharing.