Telecom Billing - Amdocs

Smartxtech; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A dynamic technology solutions company in Bengaluru is seeking an experienced Telecom Billing specialist. The role requires strong expertise in Amdocs CES Billing systems and a deep understanding of billing operations. Candidates should have 4–8 years of hands-on experience in the Telecom Billing domain with a solid background in Unix/Linux and SQL. This position offers an opportunity to optimize billing processes and ensure high-quality service delivery.

Qualifications

• 4–8 years of hands-on experience in the Telecom Billing domain.
• Strong knowledge of Amdocs CES Billing architecture and data model.
• Ability to write and debug stored procedures and complex queries.

Responsibilities

• Execute billing cycle execution and batch job monitoring.
• Ensure timely resolution of business-impacting queries.
• Conduct regular system health checks to optimize billing systems.

Skills

Amdocs CES Postpaid Billing System

Billing domain knowledge

Unix/Linux

SQL (Oracle DB)

PL/SQL

Shell scripting

Job description

Job Role & Competencies

Strong working knowledge of Amdocs CES Postpaid Billing System, especially Turbo Charging, Customer Billing Product (CBP) and related components.

Billing domain knowledge is a must, including Postpaid Billing, CDR flow, Rating and Discounting, Bill Generation, Payments & Collections, and Revenue Journaling.

Good understanding of Amdocs CES Billing configurations, including rating logic, charge offers, account hierarchies, and billing profiles.

Proficient in Amdocs CES operational tasks, including billing cycle execution, batch job monitoring, invoicing, and financial events handling.

Solid working knowledge of the systems development lifecycle (SDLC) and change control processes in a telecom billing environment.

Experience in execution of recurring operational tasks, monitoring billing operations, and scheduling jobs (batch controls, billing runs, invoice generation).

Proactively seek to minimize production issues or improve billing batch job performance, including resolution of recurring incidents and batch cycle time optimizations.

Hands‑on experience in Unix/Linux, with strong command‑line scripting and SQL knowledge (preferably Oracle DB) to investigate and analyze issues.

Experience in incident and service request handling, including triage, troubleshooting, resolution, and documentation within SLA.

Ability to coordinate with cross‑functional teams (CRM, Ordering, Provisioning, Finance) and external vendors for issue resolution and change implementation.

Ensure timely resolution of business‑impacting queries and escalations, maintaining SLA and minimizing customer impact.

Able to define and implement monitoring and alerting mechanisms to ensure proactive management of billing processes and systems.

Perform problem management to drive permanent fixes and RCA for recurring production issues.

Execute preventive maintenance activities, such as system reboots, data validations, and proactive cleanups.

Conduct regular system health checks to ensure billing systems are functioning at optimal levels.

Actively support and contribute to Service Improvement Plans (SIP) to improve billing system performance, availability, and reliability.

Knowledge And Experience

Primary Skill:

Must have 4–8 years of hands‑on experience in the Telecom Billing domain with a strong focus on Amdocs CES Billing systems.

Good knowledge of Amdocs CES Billing architecture and data model, particularly:

• Customer Billing Product (CBP)
• Account and Hierarchy Management
• Usage Rating and Discounting
• Billing Cycle Execution and Invoicing
• Payments, Collections, Adjustments, and Journaling

Proficiency in PL/SQL and Oracle:

• Ability to write and debug stored procedures, packages, functions, and complex queries
• Experience working with large datasets in a high‑performance billing environment

Solid skills in Shell scripting on Unix/Linux platforms for job automation, monitoring, and batch operations

Experience with billing batch processes, billing job chains, and performance tuning

Familiarity with billing integration points (CRM, Mediation, OCS, Financial systems)

Exposure to troubleshooting production issues, performing root cause analysis, and delivering permanent fixes

Experience working in Agile/Scrum or DevOps environments is a plus

Secondary Skill:

Knowledge of other scripting languages like Perl, Python, Java will be added benefit.