Single View Operations Expert

Mobily Infotech; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Mobily Infotech is seeking an experienced L2 Support Engineer in Bengaluru, Karnataka. The ideal candidate will have a Bachelor’s degree in Computer Science or Engineering and 8–10 years of experience in application support roles.

Your responsibilities will include executing billing runs, validating processes, troubleshooting issues, and providing L2 support for the SingleView application. Candidates with strong technical skills, especially in Oracle SQL and scripting, are preferred.

Shifts may be required for 24x7 coverage.

Qualifications

• 8–10 years of experience in L2 support / operations / application support roles.
• Strong technical troubleshooting skills; familiarity with logs and databases.
• Ability to work in shifts / 24x7 environment if required.

Responsibilities

• Execute and monitor end-to-end billing runs.
• Validate rating, charging, and invoicing processes.
• Investigate and resolve billing discrepancies.
• Monitor application performance and proactively identify risks.
• Provide L2 support for the SingleView application environment.

Skills

CSG Singleview (Production Environment)

Oracle SQL

Shell scripting

Prepaid & Postpaid concepts

Technical troubleshooting skills

Communication skills

Root cause analysis

Education

Bachelor’s degree in Computer Science or Engineering

Tools

Incident management tools

Monitoring tools

Ticketing systems (e.g., Remedy/ServiceNow/JIRA)

Job description

Responsibilities

• Execute and monitor end-to-end billing runs
• Validate rating, charging, and invoicing processes
• Ensure billing completion within SLA timelines
• Perform bill validation and reconciliation checks
• Investigate and resolve billing discrepancies
• Troubleshoot rating, taxation, invoicing, and payment issues
• Monitor scheduled batch jobs and Unix scripts
• Maintain job scheduling tools (e.g., Control-M, Autosys)
• Handle incidents as per ITIL framework
• Support minor configuration changes in production
• Participate in change deployments and release validation
• Prepare impact analysis for production fixes
• Generate daily/weekly billing health reports
• Support audit and compliance requirements
• Maintain operational documentation and SOPs
• Provide L2 support and operations for the SingleView application environment: manage and resolve escalated incidents and service requests.
• Monitor application performance, system metrics, logs, alerts and proactively identify risks or issues.
• Perform root cause analysis (RCA) on recurring issues and drive corrective/preventive actions.
• Coordinate with cross-functional teams (QA, Product, Infrastructure) to ensure timely resolution of defects or production issues.
• Ensure service‑level agreements (SLAs) and key performance indicators (KPIs) are met for uptime, response time, resolution time.
• Maintain/update standard operating procedures (SOPs), knowledge base articles, and run-books for incident handling.
• Participate in change management: evaluate impact of changes, validate post‑change health and rollback if needed.
• Support on‑call / shift rotations (if required) to provide 24x7 coverage or extended hours operation.
• Provide status updates, reports, dashboards to management; escalates when thresholds are violated.
• Continuously review & improve operational processes, tools, automation to reduce manual effort and improve reliability.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering or a related discipline (or equivalent experience).
• Typically 8–10 years of experience in L2 support / operations / application support roles.
• Strong hands‑on experience with CSG Singleview (Production Environment)
• Oracle SQL (query writing & data analysis)
• Basic PL/SQL knowledge
• Shell scripting (basic troubleshooting level)
• Prepaid & Postpaid concepts
• Mediation and charging basics
• Revenue assurance concepts
• Understanding of SLAs and KPIs
• Strong technical troubleshooting skills: understand logs, application stacks, databases, networking, integrations.
• Familiarity with the SingleView platform or similar billing/CRM/ERP/mediation system is a plus.
• Experience with incident management tools, monitoring tools, ticketing systems (e.g., Remedy/ServiceNow/JIRA).
• Good communication skills: ability to liaise with technical and non‑technical stakeholders.
• Ability to work in shifts / 24x7 environment if required.
• Analytical mind‑set, able to perform root cause analysis and propose process improvements.
• Preferably knowledge of scripting / automation (e.g., shell, Python) and system tools.

Preferred / Nice-to-Have

• Certifications in ITIL / Incident / Change management.
• Understanding of telecom / billing domain (if SingleView is used in that context).
• Experience in global support operations across time zones.