L2 operations Engineer NC BSS Suite Bangalore,Karnataka,India Service Delivery Posted 6 hours ago

Ericsson; Bengaluru; Presencial; INR 1 500 000 - 2 100 000; Tempo integral

Resumo da oferta

Ericsson GmbH in Bengaluru seeks an experienced L2 Operations Engineer with deep NetCracker BSS expertise to guide 2nd-level assurance, incident and problem management, and billing operations around a 24/7 production environment.

You will own the stability of the production environment, lead technical triage, coordinate investigations, manage end-to-end bill runs, perform Linux/Unix administration, and act as a primary escalation point for customers while collaborating with IT and business

Qualificações

• 4–8+ years of progressive technical/application support in the BSS/OSS domain.
• Strong domain knowledge of NetCracker BSS Suite (OCS, CSRD, TOMS, NRM, RBM, B2B).
• Proficiency in Unix/Linux administration and Shell/Perl scripting.
• Solid SQL skills for billing investigations and database analysis.
• Experience analyzing system performance using thread-dump analysis, monitoring tools and database investigation techniques.
• Excellent verbal and written English; proven customer-facing communication skills.

Responsabilidades

• Own operational health and stability of the production environment; provide proactive monitoring and assurance activities.
• Lead technical triage, coordinate investigations, drive incident resolution and perform root-cause analysis across NetCracker components (CRM, Billing, Order Management, etc.).
• Manage end-to-end bill run activities (mid-month and month-end), including pre-bill checks, mock bill runs and post-bill validations.
• Perform Linux/Unix administration, troubleshoot performance issues, resolve bottlenecks and tune the platform using scripting and database tools.
• Coordinate and execute releases, patches and configuration changes with minimal service disruption; validate post-change behavior.
• Act as main point of contact for internal teams and clients; build strong relationships with customer IT/business stakeholders and advocate for customer needs.
• Maintain runbooks, produce post-incident reports and contribute to process and automation improvements.

Conhecimentos

NetCracker BSS Suite

Unix/Linux administration

Shell/Perl scripting

SQL

Performance monitoring

Customer-facing communication

Formação académica

Degree in Computer Science, IT, Telecommunications

Descrição da oferta de emprego

## L2 operations Engineer NC BSS SuiteBangalore,Karnataka,IndiaFind out how well you match with this jobJob ID: 781736## Join our Team**About the opportunity:** Ericsson is seeking an experienced L2 Operations Engineer with deep expertise in the NetCracker BSS suite to support 2nd-level assurance, incident and problem management, system administration, and billing operations. The role requires hands-on technical experience across NetCracker components, UNIX/Linux platforms, signalling protocols and telecom network performance. You will provide production support in a 24/7 environment and act as a primary escalation point for customers.**Core responsibilities:** Own operational health and stability of the production environment; provide proactive monitoring and assurance activities. Lead technical triage, coordinate investigations, drive incident resolution and perform root-cause analysis across NetCracker components (CRM, Billing, Order Management, etc.). Manage end-to-end bill run activities (mid-month and month-end), including pre-bill checks, mock bill runs and post-bill validations. Perform Linux/Unix administration, troubleshoot performance issues, resolve bottlenecks and tune the platform using scripting and database tools. Coordinate and execute releases, patches and configuration changes with minimal service disruption; validate post-change behavior. Act as main point of contact for internal teams and clients; build strong relationships with customer IT/business stakeholders and advocate for customer needs. Maintain runbooks, produce post-incident reports and contribute to process and automation improvements.**Required experience & skills:** 4–8+ years of progressive technical/application support experience within the BSS/OSS domain. Strong domain knowledge of NetCracker BSS Suite (OCS, CSRD, TOMS, NRM, RBM, B2B). Proficiency in Unix/Linux administration and Shell/Perl scripting. Solid SQL skills for billing investigations and database analysis. Experience analyzing system performance using thread-dump analysis, monitoring tools and database investigation techniques. Excellent verbal and written English; proven customer-facing communication skills.**Desirable:** Degree in Computer Science, IT, Telecommunications or equivalent experience. Relevant certifications (Linux, scripting, NetCracker training).**“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”**