Telecom Billing - Amdocs

SmartX Technologies; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

SmartX Technologies is seeking a Telecom Billing Specialist based in Bengaluru, Karnataka. Ideal candidates should have 4–8 years of experience in the Telecom Billing domain, specifically with Amdocs CES systems. Responsibilities include monitoring billing operations, coordinating with cross-functional teams, and executing batch jobs with a strong focus on issue resolution and process optimization. Proficiency in PL/SQL and shell scripting on Unix/Linux platforms is essential for success in this role.

Qualifications

• 4–8 years experience in Telecom Billing domain focused on Amdocs CES.
• Proficient in PL/SQL and capable of writing and debugging complex queries.
• Solid skills in Unix/Linux shell scripting for job automation.

Responsibilities

• Manage billing operations including monitoring and resolving issues.
• Execute batch processes and maintain optimal billing system performance.
• Coordinate with cross-functional teams to resolve billing-related issues.

Skills

Amdocs CES Billing knowledge

PL/SQL proficiency

Shell scripting on Unix/Linux

SQL knowledge

Telecom Billing domain experience

Tools

Oracle DB

Job description

Job Overview

Job Role & Competencies

Managed Services and Telecom Billing – Amdocs. Location: Bengaluru, Karnataka. Work Type: Contract.

Responsibilities

• Strong working knowledge of Amdocs CES Postpaid Billing System, especially Turbo Charging, Customer Billing Product (CBP), and related components.
• Billing domain knowledge: Postpaid Billing, CDR flow, Rating and Discounting, Bill Generation, Payments & Collections, and Revenue Journaling.
• Understanding of Amdocs CES Billing configurations: rating logic, charge offers, account hierarchies, billing profiles.
• Proficient in Amdocs CES operational tasks: billing cycle execution, batch job monitoring, invoicing, and financial event handling.
• Solid working knowledge of the systems development lifecycle (SDLC) and change control processes in a telecom billing environment.
• Execution of recurring operational tasks, monitoring billing operations, and scheduling jobs (batch controls, billing runs, invoice generation).
• Proactively minimize production issues or improve billing batch job performance, resolving recurring incidents and optimizing batch cycle time.
• Hands‑on experience in Unix/Linux, strong command‑line scripting, and SQL knowledge (preferably Oracle DB) to investigate and analyze issues.
• Incident and service request handling: triage, troubleshooting, resolution, and documentation within SLA.
• Coordinate with cross‑functional teams (CRM, Ordering, Provisioning, Finance) and external vendors for issue resolution and change implementation.
• Ensure timely resolution of business‑impacting queries and escalations, maintaining SLA and minimizing customer impact.
• Able to define and implement monitoring and alerting mechanisms for proactive management of billing processes and systems.
• Perform problem management to drive permanent fixes and root‑cause analysis for recurring production issues.
• Execute preventive maintenance activities such as system reboots, data validations, and proactive cleanups.
• Conduct regular system health checks to ensure billing systems are functioning at optimal levels.
• Actively support and contribute to Service Improvement Plans (SIP) to improve billing system performance, availability, and reliability.

Qualifications

• 4–8 years hands‑on experience in Telecom Billing domain with focus on Amdocs CES Billing systems.
• Good knowledge of Amdocs CES Billing architecture and data model, particularly CBP, account and hierarchy management, usage rating and discounting, billing cycle execution and invoicing, payments, collections, adjustments, and journaling.
• Proficiency in PL/SQL and Oracle: ability to write and debug stored procedures, packages, functions, and complex queries.
• Solid skills in Shell scripting on Unix/Linux platforms for job automation, monitoring, and batch operations.
• Experience with billing batch processes, billing job chains, and performance tuning.
• Familiarity with billing integration points (CRM, Mediation, OCS, Financial systems).
• Experience troubleshooting production issues, performing root‑cause analysis, and delivering permanent fixes.
• Experience in Agile/Scrum or DevOps environments is a plus.
• Knowledge of other scripting languages like Perl, Python, Java will be added benefit.