Production Support Engineer – Amdocs Optima

Daten; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading telecom service provider is looking for an experienced Amdocs Optima Support Engineer to manage production operations, support billing activities, and ensure system stability. This role requires in-depth knowledge of telecom billing processes, strong analytical skills, and the ability to collaborate with cross-functional teams in a 24/7 support environment. Candidates should have experience with Amdocs Optima, Unix/Linux environments, and ITIL practices. This position offers significant exposure to critical telecom billing systems and operations.

Qualifications

• Experience supporting Amdocs Optima billing systems in a telecom environment.
• Strong knowledge of telecom billing processes such as rating and invoicing.
• Experience with Unix/Linux environments and shell scripting.
• Strong SQL and Oracle database troubleshooting skills.
• Familiarity with incident management tools like ServiceNow.

Responsibilities

• Monitor and support Amdocs Optima production environments for stability.
• Manage incident and change management activities in accordance with ITIL processes.
• Execute telecom billing cycles including rating, invoice generation, and reconciliation.
• Perform application configuration updates and minor enhancements in Amdocs Optima.
• Support performance tuning and system optimization initiatives.

Skills

Amdocs Optima billing systems

Telecom billing processes

Unix/Linux environments

Shell scripting

SQL

Oracle database

Batch job scheduling tools

Incident management tools

Tools

Control-M

Autosys

Job description

We are seeking an experiencedAmdocs Optima Support Engineer to support production operations, application maintenance, and billing execution activities within a telecom BSS environment.

The role will be responsible for ensuringplatform stability, successful billing cycles, incident resolution, and ongoing application improvements while collaborating with cross-functional teams including CRM, mediation, integration, and network operations.

This position operates in amanaged services model supporting critical telecom billing systems with strict SLA and operational performance targets.

Key Responsibilities

1. Production Operations Support

• Monitor and supportAmdocs Optima production environments to ensure system stability and availability.
• Manage incident, problem, and change management activities in accordance with ITIL processes.
• Perform troubleshooting and root cause analysis for production incidents impacting billing and rating systems.
• Monitor and manage batch jobs, billing cycles, and scheduled processes using tools such as Control-M or Autosys.
• Perform log analysis, system diagnostics, and recovery actions for failed jobs or processes.
• Coordinate with infrastructure, database, and integration teams to resolve system issues.

2. Billing Operations Support

• Execute and monitor telecom billing cycles including rating, invoice generation, and reconciliation processes.
• Support billing validation, data corrections, and rerun activities when required.
• Investigate and resolve billing discrepancies, usage issues, and customer billing disputes.
• Ensure accuracy and completeness of billing outputs through validation checks and reconciliation processes.
• Support revenue assurance activities and assist in identifying potential billing leakage.

3. Application Maintenance & Support (AMS)

• Perform application configuration updates and minor enhancements within Amdocs Optima.
• Develop and execute data correction scripts and operational fixes when required.
• Support rate plan updates, tariff modifications, and business rule changes.
• Assist in application deployments, patch upgrades, and release validation activities.
• Maintain system documentation, knowledge base articles, and operational runbooks.

4. Monitoring & Performance Optimization

• Monitor system performance, batch cycle execution, and database performance.
• Support troubleshooting of billing cycle performance issues and long-running jobs.
• Assist in performance tuning and system optimization initiatives.
• Work closely with development, QA, integration, and infrastructure teams to resolve system issues.
• Participate in daily operational reviews, incident bridges, and release planning activities.
• Provide operational status updates and reports related to incidents, billing runs, and system performance.

Required Skills & Experience

Technical Skills

• Experience supporting Amdocs Optima billing systems in a telecom environment
• Strong knowledge of telecom billing processes (rating, charging, invoicing)
• Experience with Unix/Linux environments and shell scripting
• Strong SQL and Oracle database troubleshooting skills
• Experience with batch job scheduling tools (Control-M, Autosys, or similar)
• Familiarity with incident management tools (ServiceNow, Remedy, etc.)

Telecom Domain Knowledge

• Understanding of BSS/OSS telecom architecture
• Knowledge of mediation, billing, CRM, and provisioning flows
• Familiarity with telecom data structures such as CDRs, usage records, and rating logic

Soft Skills

• Strong analytical and troubleshooting skills
• Ability to work in 24×7 operational support environments
• Strong communication and collaboration skills
• Ability to manage multiple priorities in a high-volume telecom environment

Qualifications

Preferred Qualifications

• Experience in large telecom billing environments supporting millions of subscribers
• Exposure to billing reconciliation and revenue assurance processes
• Familiarity with DevOps or automation tools
• ITIL certification or experience working within ITIL frameworks

Work Model

• Support production operations and billing cycles across multiple environments (DEV, SIT, UAT, PROD)
• Participate in shift-based operational support including weekend or billing cycle support