Business Service Manager

Net Connect; Mumbai, Bengaluru; Vor Ort; INR 1.200.000 - 2.200.000; Vollzeit

Zusammenfassung

Net Connect is seeking a Senior Account Manager in ITES to lead client acquisition and manage pivotal C2H staffing accounts. You will drive revenue growth, build enduring client relationships, and coordinate with cross-functional teams across multiple IT technologies.

The role requires 6–9 years in account management within IT staffing, proven revenue delivery, and strong negotiation and analytical skills. A BA/Management background supports strategy, forecasting, and SLA compliance.

Qualifikationen

• Minimum 6–9 years of account management experience in the IT staffing industry, focusing on C2H solutions.
• Proven track record of managing and growing IT staffing accounts and meeting revenue targets.
• Excellent communication and interpersonal skills for strong client relationships.
• Strong analytical skills with forecasting, P&L management, and SLA compliance.
• Proven ability to lead teams and manage projects across IT technologies.
• Experience with contract negotiations, renewals, and RFP processes.
• Ability to analyze market trends and competitor strategies to drive growth.

Aufgaben

• Manage and expand key C2H IT staffing accounts, ensuring revenue growth.
• Lead client acquisition and develop strategies to capture new business opportunities.
• Conduct regular forecasting and P&L reviews to meet financial goals and client satisfaction.
• Oversee contract negotiations, closures, and renewals for favorable outcomes.
• Coordinate with cross-functional teams to deliver services across technologies.
• Conduct performance reviews, handle escalations, ensure client satisfaction and retention.
• Participate in RFP processes to ensure competitive proposals aligned with client needs.
• Stay updated on industry trends to inform strategic decisions.

Kenntnisse

Account management

Client relationships

Forecasting

P&L management

SLA management

Contract negotiations

RFP processes

Team leadership

Cross-functional coordination

Market analysis

Ausbildung

Bachelor's in Business Administration or Management

Jobbeschreibung

REQUIREMENT SUMMARY

The Senior Account Manager in the ITES consulting sector will play a pivotal role in spearheading client acquisition and managing key accounts, particularly focusing on Contract-to-Hire (C2H) IT staffing solutions. This position calls for a strategic individual with the ability to drive revenue growth through effective account management and client relationship building.

Description

• Minimum Level 4 experience (6-9 years) in account management within the IT staffing industry, focusing on C2H solutions.
• Demonstrated success in managing and growing IT staffing accounts, with a track record of achieving revenue targets.
• Exceptional communication and interpersonal skills to build and sustain strong client relationships.
• Strong analytical skills, with experience in forecasting, P&L management, and SLA compliance.
• Proven ability to lead teams and manage projects across various IT technologies.
• Experience with contract negotiations, renewals, and understanding of RFP processes.
• Ability to analyze market trends and competitor strategies to drive business growth.

Key Responsibilities

• Manage and expand key C2H IT staffing accounts, ensuring seamless delivery and substantial revenue growth.
• Lead the client acquisition process, identifying potential clients and developing strategies to capture new business opportunities.
• Conduct regular forecasting and P&L reviews to ensure financial goals are met and client satisfaction is upheld.
• Oversee contract negotiations, closures, and renewals, ensuring favorable outcomes for both the company and clients.
• Coordinate with cross-functional teams to deliver services across multiple technologies, maintaining high standards of service delivery.
• Conduct performance reviews, handle client escalations, and ensure consistent client satisfaction and retention.
• Participate actively in RFP processes, ensuring proposals are competitive and align with client needs.
• Stay updated on industry trends and competitor strategies to inform strategic decisions and maintain a competitive edge.

Requirements

• Bachelor's in Business Administration or Management