Operation Manager Female Preferred

Galaxy Resource Private Limited; Lucknow; On-site; INR 480,000 - 500,000; Full time

Benefits offered by this job

Health insurance

Performance bonuses

Diversity & inclusion

Job summary

Galaxy Resource Private Limited (GRPL India) in Lucknow is seeking an Operation Manager (Female Preferred) to oversee inbound BPO operations. The role involves leading a support team, monitoring performance, and driving process improvements, with a focus on delivering exceptional customer experiences.

Open to freshers or experienced candidates, with 1 opening. Salary offered is ₹5 LPA for this full-time position, based in Lucknow, Uttar Pradesh.

Qualifications

• 5–7 years of BPO operations management experience
• Strong analytical abilities and attention to detail
• Ability to work under pressure and handle multiple tasks
• Proficiency in CRM software and related tools
• Bachelor’s degree; Master’s degree preferred

Responsibilities

• Operational Leadership: Oversee daily operations of the inbound process
• Team Management: Lead, mentor, and develop a team of customer support executives
• Performance Monitoring: Track and analyze key performance metrics to meet targets and SLAs
• Process Optimization: Identify areas for improvement and implement efficiency strategies
• Customer Experience: Maintain high customer satisfaction and resolve escalations
• Reporting & Analysis: Prepare regular reports for senior management
• Compliance: Ensure adherence to policies, regulations and client requirements

Skills

Analytical skills

Attention to detail

Ability to work under pressure

CRM software

Leadership

Education

Bachelor's degree

Master's degree preferred

Tools

CRM software

Job description

Galaxy Resource Private Limited (GRPL India) is recruiting a Operation Manager Female Preferred for a Lucknow based opening. Both freshers and experienced candidates may apply, subject to the role requirements below. The offered pay is ₹5 LPA.

Job Description: Job Title: BPO Operations Manager Location: Lucknow Recruiter: Galaxy Resource Private Limited (GRPL India).

Job at a glance

• Role: Operation Manager Female Preferred
• Location: Lucknow, Uttar Pradesh
• Salary: ₹5 LPA
• Job type: Full Time
• Openings: 1
• Recruiter: Galaxy Resource Private Limited (no fee charged to candidates)

What you will do as Operation Manager Female Preferred

• Operational Leadership: Oversee the daily operations of the inbound process, ensuring smooth and efficient functioning.
• Team Management: Lead, mentor, and develop a team of customer support executives, fostering a positive and productive work environment.
• Performance Monitoring: Track and analyze key performance metrics, ensuring targets and service level agreements (SLAs) are met.
• Process Optimization: Identify areas for improvement within operations and implement strategies to enhance efficiency and effectiveness.Customer Experience: Ensure a high level of customer satisfaction by maintaining quality standards and resolving escalated issues promptly.
• Reporting & Analysis: Prepare regular reports on operational performance and present insights to senior management.
• Compliance: Ensure adherence to company policies, industry regulations, and client requirements.

Who should apply

• 5-7 years of experience in BPO operations management, with a focus on inbound processes.
• Strong analytical abilities and attention to detail.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in CRM software and other relevant tools.
• Bachelor’s degree in any discipline (Master’s preferred).

Pay and benefits

• Competitive salary package of ₹4.8 LPA.
• Opportunity to lead and grow within a reputable BPO organization.
• Supportive work culture that values diversity and inclusion.
• Comprehensive employee benefits, including health insurance and performance bonuses.

More openings: all current jobs at GRPL India.

Tagged as: Lucknow, management