Operation manager bpo

Galaxy Resource Private Limited; Lucknow; On-site; INR 450,000 - 550,000; Full time

Job summary

Galaxy Resource Private Limited (GRPL India) is seeking an experienced BPO Operations Manager to oversee day-to-day operations in Lucknow. The role focuses on meeting SLAs, KPIs, and driving client satisfaction, with openings for two candidates and a gross annual salary of ₹5 LPA.

Ideal candidates possess 5+ years in operations management within BPO, a Bachelor’s degree in a related field, and strong data analysis skills to implement effective improvements.

Qualifications

• Minimum of 5 years of experience in an operations management role within the BPO industry.
• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Relevant certifications are a plus.
• Strong understanding of BPO operations and industry best practices.
• Proficiency in operations software and MS Office Suite.
• Ability to analyze data, identify trends, and implement effective solutions.

Responsibilities

• Operational oversight of the BPO unit, ensuring SLAs and KPIs.
• Lead, mentor, and motivate a team of supervisors and staff to achieve goals.
• Build and maintain strong client relationships and address needs promptly.
• Drive process improvements based on data-driven insights.

Skills

Operations management

Team leadership

Client management

Data analysis

MS Office

Education

Bachelor’s degree in Business Administration

Tools

MS Office Suite

Job description

This full time Operation manager bpo vacancy in Lucknow is being filled by Galaxy Resource Private Limited, Lucknow’s recruitment and staffing firm (GRPL India). Both freshers and experienced candidates may apply, subject to the role requirements below. Pay on offer: ₹5 LPA (2 openings).

Job Description: Job Title: BPO Operations Manager Recruiter: Galaxy Resource Private Limited (GRPL India). Location: Lucknow

Job at a glance

• Role: Operation manager bpo
• Location: Lucknow, Uttar Pradesh
• Salary: ₹5 LPA
• Job type: Full Time
• Openings: 2
• Recruiter: Galaxy Resource Private Limited (no fee charged to candidates)

What you will do as Operation manager bpo

• 1. Operational Oversight:
• Manage day-to-day operations of the BPO unit, ensuring adherence to service level agreements (SLAs)
• and key performance indicators (KPIs).
• Monitor and evaluate operational processes to identify areas for improvement and implement best
• 2. Team Leadership:
• Lead, mentor, and motivate a team of supervisors and staff to achieve operational goals and deliver
• exceptional service.
• Conduct regular team meetings and performance reviews, providing constructive feedback and
• 3. Client Management:
• Build and maintain strong relationships with clients, addressing their needs and concerns promptly.
• Oversee the execution of client projects, ensuring alignment with their expectations and requirements.
• 4. Process Improvement:

Who should apply

• Utilize data-driven insights to make informed decisions and drive continuous improvement.
• Experience: Minimum of 5 years of experience in an operations management role within the BPO industry.
• Education: Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Relevant certifications are a plus.
• Strong understanding of BPO operations and industry best practices.
• Proficiency in operations management software and MS Office Suite.
• Ability to analyze data, identify trends, and implement effective solutions.
• Strong problem-solving abilities and attention to detail.

Tagged as: bpo and kpo, Lucknow