Business Operations Manager-Insurtech

One97 Communications Limited; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading technology company in Bengaluru is looking for an Insurtech Business Operations Manager to oversee insurance transaction processes and implement strategies for operational efficiency. Ideal candidates should have 2-3 years of experience in the insurance or fintech sectors and possess strong analytical and project management skills. This is a full-time entry-level position with opportunities for impactful contributions.

Qualifications

• 2-3 years of experience in operational roles within insurance, insurtech, or fintech sectors.
• Demonstrated experience in process improvement and technology implementation.
• Familiarity with insurance industry standards and IRDAI regulations.

Responsibilities

• Oversee operational processes of insurance transactions.
• Develop and implement operational strategies.
• Collaborate with technology teams for process optimization.

Skills

Process improvement

Operational analytics

Cross-functional collaboration

Project management

MS Excel

SQL

Education

Graduate/Postgraduate in Management, Insurance, Operations

Job description

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About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team: This team is involved in making a difference. A lot of contingency and new challenges are encouraged within the team to do meaningful work for those we serve. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the employees.

Job Description: Insurtech Business Operations Manager

Key Responsibilities:

1. Oversee regular operational processes of insurance transactions including new business, renewals, claims handling, and customer support.
2. Develop and implement insurtech operational strategies aimed at increasing efficiency and reducing turnaround times.
3. Collaborate closely with technology teams to optimize operational platforms, systems integrations, and process automation.
4. Identify bottlenecks and continuously improve operational workflows by leveraging data analytics, customer insights, and market trends.
5. Ensure compliance with IRDAI operational guidelines and standards across all business activities.
6. Manage cross-functional coordination among sales, product, tech, and customer service teams to deliver seamless operational excellence.
7. Generate regular operational performance reports and insights to senior management, proposing actionable strategies for continuous improvement.

Qualifications and Experience:

1. Graduate/Postgraduate in Management, Insurance, Operations, or related fields.
2. 2-3 years of experience in operational roles within insurance, insurtech, or fintech sectors.
3. Demonstrated experience in process improvement, technology implementation, and operational analytics.
4. Familiarity with insurance industry standards, IRDAI regulations, and digital operational frameworks.
5. Strong analytical, project management, and cross-functional collaboration skills.
6. Good to have: MS Excel, SQL.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Technology, Information and Internet