Sr. Executive - Operations

Paytm; Greater Noida; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Paytm is seeking a hands-on operator to own day-to-day operations across a suite of insurance products, serving as the execution layer between internal teams and external insurer tech/ops groups.

You will manage policy sync, compliance tracking, and reporting with minimal supervision, leveraging SQL to analyze data and drive day-to-day decisions.

Qualifications

• 2+ years of experience in operations, fintech ops, or similar operations-heavy role.
• Hands-on working knowledge of SQL — comfortable querying and validating data.
• Strong ownership mindset — frontline execution to closure.
• Experience working with external partners/vendors (insurers, tech partners) is a strong plus.
• Familiarity with insurance policy lifecycle (issuance, renewal, endorsement) preferred but not mandatory.

Responsibilities

• Daily Operations Management: own end-to-end daily operations for a suite of products with partner-facing workflows.
• Partner Coordination: liaise with insurer tech and ops teams to resolve policy sync issues and gaps; ensure policies reflect across systems.
• Policy Compliance: manage internal policy renewals and endorsements, ensuring compliance timelines.
• Dashboards & Reporting: maintain and update operational dashboards with accuracy and consistency.
• Root Cause Analysis: drive RCA on operational issues and work with teams to close the loop.
• Cross-functional Enablement: act as operational contact for Business, Product, and Growth teams to surface issues and unblock dependencies.
• Data-driven Execution: use SQL to pull, validate, and analyze data for day-to-day decision-making.

Skills

Operations

SQL

Ownership

Partner management

Tools

SQL querying

Job description

About the Role

We're looking for a hands-on, generalist operator to own day-to-day operations across insurance products — acting as the execution layer between internal business/product teams and external partner (insurer) tech and ops teams. This is a frontline role for someone who can juggle policy sync issues, compliance tracking, and reporting without needing heavy supervision.

Key Responsibilities

• Daily Operations Management: Own end-to-end daily operations for a suite of products, ensuring smooth functioning across partner-facing workflows.


• Partner Coordination: Liaise with partner insurer tech and ops teams to resolve policy sync issues, data mismatches, and integration gaps; ensure policies remain accurately reflected across systems.


• Policy Compliance: Manage internal policy renewals and endorsements, ensuring all compliance requirements and timelines are met.


• Dashboards & Reporting: Maintain and update operational dashboards (e.g., policy status, sync health, renewal/endorsement tracking) with accuracy and consistency.


• Root Cause Analysis: Drive RCA on operational issues (sync failures, compliance gaps, escalations) and work with relevant teams to close the loop.


• Cross-functional Enablement: Act as the operational point of contact for Business, Product, and Growth teams — surfacing issues, unblocking dependencies, and ensuring timely resolution.


• Data-driven Execution: Use SQL to pull, validate, and analyze data to support day-to-day decision-making and issue diagnosis.

Requirements

• 2+ years of experience in operations, fintech ops, or a similar operations-heavy role.


• Hands-on working knowledge of SQL — must be comfortable querying and validating data independently.


• Strong ownership mindset — comfortable being the \"frontline executioner\" who drives issues to closure, not just flags them.


• Experience working with external partners/vendors (insurers, technology partners, or similar) is a strong plus.


• Familiarity with insurance policy lifecycle (issuance, renewal, endorsement) preferred but not mandatory.