Business Operations Executive

Keshav Murthy; Bengaluru; On-site; INR 391,000 - 446,000; Full time

Job summary

Keshav Murthy is seeking a Client Relationship & Operations Executive in Bengaluru to manage day‑to‑day client relationships, handle queries, resolve issues, and support sales coordination.

The ideal candidate has 3+ years in client relationship, customer success, or sales coordination, strong communication, problem solving, and the ability to juggle multiple accounts, with a monthly salary of ₹35,000–₹40,000 for full‑time employment.

Qualifications

• 3+ years of experience in Client Relationship, Customer Success, Client Servicing, Operations, Sales Coordination, or Business Development.

Responsibilities

• Manage day-to-day communication and relationships with existing clients.
• Act as the primary point of contact for client queries, requests, and concerns.
• Understand client requirements and provide timely and effective solutions.
• Handle and resolve client complaints and operational issues.
• Coordinate with internal teams to ensure smooth service delivery.
• Follow up with clients regarding pending requirements, services, and concerns.
• Support sales activities, including lead follow-ups, client meetings, proposals, and business opportunities.
• Identify opportunities for upselling, cross-selling, and client retention.
• Maintain regular follow-ups with clients to ensure customer satisfaction.
• Prepare client reports, MIS, follow-up records, and other operational updates.
• Track and close client issues within agreed timelines.
• Maintain strong long-term relationships with key clients.
• Escalate critical client issues to management when required.

Skills

Client handling

Communication

Query resolution

Problem solving

Sales coordination

Customer retention

Negotiation

MS Excel

Multi-client management

Education

Bachelors degree

Tools

MS Excel / Microsoft Office

Job description

Job Description Client Relationship & Operations Executive

Location: Bangalore

Experience:3+ Years

Salary: 35,000 40,000 per month

Department: Client Servicing / Operations / Sales

Employment Type: Full-Time

About the Role

We are looking for a Client Relationship & Operations Executive who will be responsible for managing client relationships, handling client queries, resolving issues, and supporting sales and business development activities.

The ideal candidate should have strong client-handling, communication, problem-solving, and sales coordination skills and be comfortable managing multiple clients and their requirements.

Key Responsibilities

• Manage day-to-day communication and relationships with existing clients.
• Act as the primary point of contact for client queries, requests, and concerns.
• Understand client requirements and provide timely and effective solutions.
• Handle and resolve client complaints and operational issues.
• Coordinate with internal teams to ensure smooth service delivery.
• Follow up with clients regarding pending requirements, services, and concerns.
• Support sales activities, including lead follow-ups, client meetings, proposals, and business opportunities.
• Identify opportunities for upselling, cross-selling, and client retention.
• Maintain regular follow-ups with clients to ensure customer satisfaction.
• Prepare client reports, MIS, follow-up records, and other operational updates.
• Track and close client issues within agreed timelines.
• Maintain strong long-term relationships with key clients.
• Escalate critical client issues to management when required.

Required Skills

Excellent Client Handling & Relationship Management

Strong Communication & Interpersonal Skills

Client Query & Complaint Resolution

Problem-Solving & Decision-Making

Sales Coordination & Follow-ups

Customer Retention & Relationship Building

Negotiation & Convincing Skills

MS Excel / Microsoft Office

Ability to manage multiple clients and priorities

Candidate Profile

• Bachelors degree in any discipline.
• 3+ years of experience in Client Relationship, Customer Success, Client Servicing, Operations, Sales Coordination, or Business Development.
• Candidates with experience in B2B client handling will be preferred.
• Should be proactive, confident, and customer-focused.
• Must be comfortable handling clients independently and resolving issues professionally.

Preferred candidate profile

Perks and benefits