Business Operations Analyst

Aziro; Bengaluru; On-site; INR 420,000 - 600,000; Full time

Job summary

Aziro in Bengaluru is seeking an HR data administrator to handle HR transactions with supervision, manage the employee lifecycle data, payroll, and leave processes. You will maintain accurate personal files and ensure timely data input for payroll deadlines.

You will analyze KPIs, track metrics, and support knowledge base improvements while collaborating with cross-functional teams and handling ad-hoc reporting and projects as needed.

Qualifications

• A bachelor’s degree with or without HR work experience; at least 1 year in administration, customer support, data admin or processes.
• Demonstrate good communication and collaboration skills.
• Proficiency in data analysis and reporting on KPIs.
• Demonstrate good time management skills.
• Advanced Excel skills; experience with Power BI, Tableau, or other analytics tools is a plus.
• ServiceNow experience preferable

Responsibilities

• Handle HR transactions with close supervision across employee lifecycle changes (personal info, start date, payroll, leave management, ad-hoc letters).
• Maintain employee personal folders/HR Drive and ensure up-to-date filings.
• Adhere to data-input deadlines for time-sensitive processes such as payroll.
• Analyze and measure key metrics: case resolution times, volume trends, knowledge base usage.
• Perform quality review of global cases and summarize findings for improvements.
• Collaborate with teams to identify significant data points and perform data analysis.
• Ensure knowledge base content is accurate and user-friendly; improve it based on usage feedback.
• Support ad-hoc reporting, projects, and testing efforts as needed.

Skills

Communication

Data analysis

Excel

Power BI

Tableau

Time management

ServiceNow

Education

Bachelor’s degree

Tools

Power BI

Tableau

Excel

Job description

Job Summary Handle HR transactions with close supervision, including but not limited to changes relating to the employee lifecycle: ie. employee personal information changes, start date changes, payroll, absence management and any ad-hoc letters Maintain Employee s Personal folder/HR Drive and ensure accuracy and that the documents filed are up to date. Good knowledge and worked on India Statutory compliance Follows established data input deadlines for time-sensitive processes, such as payroll. Handle routine/non-routine operational processes/issues with escalation as needed. Measure and track key metrics, which includes case resolution times, cases volume trends and knowledge base utilization. Perform quality review of global cases and summarize important findings, gaps, and opportunities for continuous improvement. Partner with other teams and stakeholders to identify data points that would be significant, and then perform data analysis to gather that information. Monitor the accuracy, consistency, and user friendliness of knowledge base content and analyze usage and feedback to continuously improve it. Support ad-hoc reporting, projects and testing efforts on an ad-hoc basis.

What You Will Bring

• A bachelors degree without any prior HR work experience or at least one year of relevant experience in administration, customer support, data admin or processes.
• Demonstrate good communication and collaboration skills.
• Proficiency in data analysis and reporting on KPIs.
• Demonstrate good time management skills.
• Advanced Excel skills; experience with Power BI, Tableau, or other analytics tools is a plus.
• ServiceNow experience preferable

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.