Business Operation Support

UST; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

UST is seeking Operations Support resources in Bengaluru. The role involves handling customer calls and emails, resolving queries, and processing SAP orders as per guidelines.

Fresh graduates or candidates with up to 12 months of experience in order management or customer-facing roles are welcome. Strong PC skills (Excel, Outlook) and willingness to work in shifts (24x7) are required.

Qualifications

• Graduate or Undergraduate; new college graduate or 12 months experience in Order Management or customer facing industry.
• PC proficiency: Internet, Outlook, Word & Excel; knowledge of Microsoft Windows.

Responsibilities

• Attend to calls and emails from customers.
• Resolve customer queries/issues on call and via email.
• Raise the required orders in SAP based on set guidelines.
• Provide accurate information to customers on each call/email.
• Collaborate with supervisors to ensure complete information and implement feedback.

Skills

Business Operations

Customer Support

Microsoft Excel

Windows

Education

Graduate or Undergraduate

Tools

SAP

Job description

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Summary

UST is looking for Business Operation Support Resources.

The Opportunity

Looking for Operation Support candidates with Sap experience.

Responsibilities

Attend to calls and emails from customers. Resolve customer queries/issues on call and over emails. Raise the required orders in SAP based on set guidelines. Provide accurate and qualitative information to customers on every call/email. Clarify updates with supervisors to obtain complete understanding of the information requested. Implement feedback given by supervisors. Promote teamwork and project success

Qualification

Preferably Graduate or Under-Graduate. Experience: New College Graduate or 12 months of experience in Order Management or customer facing industry Key Competencies: PC proficiency - Internet, Outlook, Word & Excel, Knowledge of Microsoft Windows, Excellent Customer Centricity, Oral & Written Communication, Good Typing Skills (30 WPM minimum), Quick Learning Ability, Logical Thinking Ability. Mandatory Requirements: Candidate should be flexible and willing to work in shifts (24x7)

What We Believe

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST.
• Comply with all Company policies and procedures

Skills

Business Operations, Customer Support, Microsoft Excel, Windows