Sales Operations Specialist

UA Brands (Uniform Advantage Brands); India; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Company-sponsored medical insurance

Company-sponsored life insurance

Paid vacation and leave options

Referral program

Regular social activities and events

Job summary

A leading apparel company is seeking a Sales Operations Specialist to manage a portfolio of accounts and ensure customer satisfaction. The role involves various operational tasks, including sales order entry and customer correspondence. Candidates should have 1-3 years of relevant experience, strong English communication skills, and proficiency in Microsoft Office. This full-time position allows for remote work from home, offering flexible hours and a comprehensive benefits package.

Qualifications

• 1-3 years of experience in sales operations for international clients.
• Ability to work independently in a fast-paced environment.
• Excellent verbal and written English communication skills.

Responsibilities

• Ensure 100% customer satisfaction by responding to requests promptly.
• Manage sales order entry and customer quotes.
• Provide updates on order status and address inquiries.

Skills

Pricing support

Order management

Data analysis & reporting

Sales operations

International client handling

Advanced Excel skills

Tools

Sales Force

Microsoft Dynamics AX

Microsoft Office

Job description

About Ua/Uniform Advantage Brands

For over 35 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back with every shift. Our culture includes a long history of philanthropy. Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends. From the beginning, we provide candidates an authentic look into how UA Brands embraces their skills and perspectives, all in ways that continue to set us apart.

As part of our expansion plans as a growing, global organization, UA Brands started its captive center in Pune, India in September 2017 to add IT & ITES support and talent to our corporate teams.

About The Role

The Sales Operations Specialist performs a variety of clerical and administrative activities, as well as managing a portfolio of accounts by presenting a range of company products and solutions to the assigned customer base. This position requires a high level of task and goal orientation, and ensures that client-specific and internal expectations are exceeded. Must be timely, detail-oriented, a problem solver, is a responsive, proactive team player, and is able to manage multiple priorities. The Sales Operations Specialist must be enthusiastic in taking an active role in learning the business, can work well independently, and thrive in a fast-paced environment. This position will also participate in other projects on an as-needed basis.

What You’ll Do

• Ensure 100% customer satisfaction and loyalty by promptly responding to requests and utilizing all resources, tools, and technology provided, including reporting on data from internal systems into Excel.
• Sales order entry, creating customer quotes, processing returns, replacement/exchange requests, creating PowerPoint presentations, and processing credit applications.
• Correspond with customers via phone/e-mail to provide status updates on orders and resolve customer service related inquiries, in addition to proactively emailing existing customer base for potential future re-orders and participating in department projects.
• Maintain a current understanding of UA, vendor, and competitor offerings (i.e. price, product, service & solution) in order to sell to and promote our strengths.
• Clearly demonstrate an understanding of Uniform Advantage’s administrative procedures and organization to effectively assist and support customers.
• Other duties as assigned.

What You’ll Bring

• 01-03 years of practical exposure to Sales and or Sales back office operations for international clients.
• Able to work independently in a highly dynamic environment with a proven ability to balance competing demands.
• Promote a positive environment within the company, demonstrating commitment and dedication, and serving as a role model to others.
• Excellent English communication skills: verbal and written.
• Experience with Microsoft Office.
• Knowledge of Sales Force and Microsoft Dynamics AX is a plus.

Must be willing to work during the permanent shift between 6:00 PM - 3:00 AM IST on weekdays.

Where You’ll Work

REMOTE – Work from Home. Have workplace flexibility – you’ll work exclusively from the comfort of your home with no commute! Remote employees are expected to be online and available during core business hours for their team. Company computer equipment provided for business use.

Plenty Of Benefits Too

• Company-sponsored medical insurance for employees and family members
• Company-sponsored Life insurance for employee
• Company-sponsored Group Personal Accidental insurance for employee
• Company-sponsored Gratuity Benefit
• Continuous remote work
• Hardship Allowance: Paid over and above the employees’ monthly salary
• Extended Hardship Allowance: Paid over and above the employees’ monthly salary
• Paid Vacation / Earned Leave
• Maternity Leave, Compensatory Off Leave, Bereavement Leave, and Paternity Leave as per the applicable norms.
• Holiday Pay
• Referral Program – Get paid to work with Friends
• Regular Recognition, Social Activities, Monthly Events, and Birthday Celebrations – Mandatory Fun

UA IS AN EQUAL-OPPORTUNITY EMPLOYER

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

We are a Drug-Free Workplace.

Skills

Pricing support, order management, data analysis & reporting, sales operations, international client handling, advanced excel skills.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail Apparel and Fashion