Production/L3 Support Engineer

UST; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

UST is seeking a Senior Software/Product Support Engineer with 5+ years in enterprise product support and cloud infrastructure. The role emphasizes Azure Cloud, Linux, Kubernetes, and DevOps practices to support global production environments and ensure high availability of cloud-native apps.

You will troubleshoot complex issues, perform RCA, monitor systems with Prometheus, Grafana, ELK, manage Docker and Kubernetes in production, and collaborate across DevOps, QA, and Infra teams while

Qualifications

• 6+ years of Software/Product Support experience (Tier-2/3 preferred).
• Strong Azure Cloud experience.
• Strong Linux troubleshooting capabilities.
• Experience with Prometheus, Grafana, ELK Stack.
• Hands-on Docker and Kubernetes in production.
• DevOps exposure: Kubernetes operations, monitoring, CI/CD.
• Excellent troubleshooting and RCA skills.
• Strong communication and presentation skills.
• Ability to learn new technologies quickly.
• Experience with global stakeholders.
• System integration and end-to-end testing.
• Practical troubleshooting with Agentic AI.

Responsibilities

• Provide Tier-2/Tier-3 product/software support for enterprise applications in production.
• Troubleshoot complex issues across Azure, Linux, Kubernetes, and containers.
• Perform RCA and drive permanent resolutions for recurring issues.
• Monitor production systems using Prometheus, Grafana, and ELK.
• Manage Docker containers and Kubernetes clusters in production.
• Collaborate with Development, DevOps, QA, and Infrastructure teams to resolve incidents.
• Support CI/CD pipelines, Kubernetes operations, and deployment automation.
• Participate in system integration and end-to-end testing of releases.
• Utilize Agentic AI systems for troubleshooting and efficiency.
• Work with global customers to provide timely guidance and resolutions.
• Create and maintain technical documentation and runbooks.
• Identify opportunities for automation and process improvement.

Skills

6+ years Software/Support

Azure Cloud

Linux troubleshooting

Docker & Kubernetes in production

Prometheus, Grafana, ELK

CI/CD practices

Root Cause Analysis

Communication skills

Global stakeholders

Agentic AI troubleshooting

Tools

Prometheus

Grafana

ELK Stack

Docker

Kubernetes

Job description

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Role Description

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Job Description

We are looking for a highly skilled Senior Software/Product Support Engineer with 5+ years of experience in enterprise product support and cloud infrastructure. The ideal candidate will have strong expertise in Azure Cloud, Linux administration, Kubernetes, and DevOps practices, along with excellent troubleshooting and Root Cause Analysis (RCA) skills. This role involves supporting global production environments, collaborating with cross-functional teams, and ensuring high availability and reliability of cloud-native applications.

Key Responsibilities

• Provide Tier-2/Tier-3 product/software support for enterprise applications running in production environments.
• Troubleshoot complex application, infrastructure, and platform issues across Azure, Linux, Kubernetes, and containerized environments.
• Perform detailed Root Cause Analysis (RCA) and drive permanent resolutions for recurring issues.
• Monitor production systems using Prometheus, Grafana, and ELK Stack, ensuring proactive issue detection and resolution.
• Manage and support Docker containers and Kubernetes clusters in production.
• Collaborate with Development, DevOps, QA, and Infrastructure teams to resolve incidents and improve platform stability.
• Support CI/CD pipelines, Kubernetes operations, deployment automation, and release activities.
• Participate in system integration activities and end-to-end qualification/testing of product releases.
• Utilize Agentic AI systems for practical troubleshooting, diagnostics, and operational efficiency.
• Work closely with global customers and stakeholders to provide timely issue resolution and technical guidance.
• Create and maintain technical documentation, knowledge base articles, and operational runbooks.
• Identify opportunities for automation and continuous process improvement.

Required Skills

• 6+ years of Software/Product Support experience (preferably Tier-2/Tier-3 support)
• Strong Azure Cloud experience
• Strong Linux troubleshooting experience
• Monitoring tools: Prometheus, Grafana, ELK Stack – Must have
• Hands-on experience with Docker and Kubernetes in production environments
• DevOps exposure, specifically Kubernetes Operations, Monitoring & ing, and CI/CD practices
• Strong troubleshooting and Root Cause Analysis skills
• Excellent communication and presentation skills
• Ability to quickly learn and adapt to new technologies
• Experience working with global stakeholders/customers
• System integration experience
• End-to-End Qualification (Testing)
• Practical troubleshooting experience using Agentic AI systems

What We Believe

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST.
• Comply with all Company policies and procedures

Skills

L3/Production support, RCA, Azure, DevOps