Business Interlock Analyst

Accenture in India; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Accenture in India is seeking a Business Interlock Analyst to improve workforce performance and foster employee skill development through training and mentoring. This role demands strong analytical skills and the ability to build client relationships, with responsibilities that include analysis and managing training programs.

The ideal candidate will have at least 3 years of experience, be adaptable, and thrive in a collaborative environment. The position requires rotational shift work and offers a vibrant workplace with opportunities for growth.

Qualifications

• Minimum 3 years of relevant experience in a training or coaching role.
• Experience in HRO is preferred.
• Must be comfortable with rotational shifts.

Responsibilities

• Perform analysis and solve lower-complexity problems.
• Interact with peers at Accenture to update supervisors.
• Work under moderate level instruction and collaborate within the team.
• Impact own work and potentially the work of others.

Skills

Strong analytical skills

Written and verbal communication

Ability to establish strong client relationships

Adaptable and flexible

Agility for quick learning

Coaching on CSAT scores

Education

Any Graduation

Job description

Skill required: Talent Development - Instructor-Led Training (ILT)

Designation: Business Interlock Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

What would you do?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce. The practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.

What are we looking for?

• Strong analytical skills
• Written and verbal communication
• Ability to establish strong client relationship
• Adaptable and flexible
• Agility for quick learning
• To primarily coach the agents on the floor to positively impact their CSAT scores and also deliver refresher trainings, provide floor coaching on process and comms.
• Looking for a universal Coach with HRO experience.

Roles and Responsibilities

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts