Business Interlock Analyst

Accenture; Chennai; On-site; INR 500,000 - 700,000; Full time

Job summary

A multinational consulting firm in Chennai seeks a Business Interlock Analyst to enhance workforce performance through effective training programs. Responsibilities include delivering end-to-end process training for US healthcare operations, developing training materials, and conducting various training sessions. Candidates should possess strong communication skills, a process-oriented mindset, and at least 3 years of experience in the BPO sector. This role may involve working in rotational shifts to meet business needs.

Qualifications

• 3 to 5 years of experience required.
• Conduct classroom, virtual, and on-the-job training sessions.
• Develop and maintain training materials including SOPs.

Responsibilities

• Perform analysis and solve lower-complexity problems.
• Interact with peers before updating supervisors.
• Support business RAMPs and transitions.

Skills

Written and verbal communication

Ability to perform under pressure

Ability to work well in a team

Ability to establish strong client relationship

Process-orientation

Claims US health process with international BPO experience

Deliver end-to-end process training

Education

Any Graduation

Job description

Skill required

Talent Development - Instructor-Led Training (ILT)

Designation

Business Interlock Analyst

Qualifications

Any Graduation

Years of Experience

3 to 5 years

Role Overview

Improve workforce performance and productivity, boost business agility, increase revenue and reduce costs. Talent Development involves creating and implementing programs to enhance employees' skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce. The practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.

Desired Skills

• Written and verbal communication
• Ability to perform under pressure
• Ability to work well in a team
• Ability to establish strong client relationship
• Process-orientation
• Claims US health process with international BPO experience of minimum 2 years
• Deliver end-to-end process training for US healthcare operations (new hire and refresher training) on concepts and tools 7 applications
• Develop and maintain training materials including SOPs, process decks, job aids, and assessments
• Conduct classroom, virtual, and on-the-job training sessions aligned with business requirements
• Support business RAMPs and transitions by ensuring timely and effective training delivery

Roles and Responsibilities

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts