Business Development Trainee – Telecalling

XYLEM LEARNING; Ernakulam; On-site; INR 167,000 - 234,000; Full time

Job summary

An innovative EdTech organization is seeking a Business Development Trainee focused on telecalling to convert leads into student admissions. The role involves making outbound calls, explaining course details, and managing student relationships. The ideal candidate should be a graduate or postgraduate with strong communication skills in English and Malayalam, comfortable in a target-driven environment. This position offers practical exposure to sales and admissions processes.

Qualifications

• Graduate or postgraduate in any discipline, preferably in Business or Marketing.
• Ability to communicate effectively in English and Malayalam.
• Experience or comfort in telecalling and target-driven environments.
• Basic computer knowledge (MS Office, CRM tools).

Responsibilities

• Make outbound calls to prospective students and parents.
• Explain course details and follow up on inquiries.
• Coordinate with teams for admission onboarding.

Skills

Strong verbal communication skills

Comfortable with telecalling

Basic computer knowledge

Target-driven mindset

CRM familiarity

Education

Graduate/Postgraduate in any discipline

Tools

CRM tools

MS Office

Job description

Business Development Trainee – Telecalling

Job Title: Business Development Trainee – Telecalling

Duration: 6 Months

About Us

We are a fast-growing EdTech organization focused on delivering quality education through innovative learning solutions. We are committed to building strong student relationships and driving enrollment growth through effective communication and counseling.

Role Overview

The Business Development Trainee role is primarily focused on telecalling and converting leads into student admissions. This internship offers practical exposure to inside sales, student counseling, and enrollment processes within the EdTech sector.

The ideal candidate is confident in communication, target-oriented, and interested in building a career in sales and business development.

Key Responsibilities

1. Telecalling & Lead Conversion (Primary Role)

• Make outbound calls to prospective students and parents from provided lead data.
• Explain course details, benefits, and learning outcomes clearly and convincingly.
• Follow up on inquiries and nurture leads to convert them into confirmed admissions.
• Achieve daily and monthly call and conversion targets.

2. Student Counseling & Relationship Management

• Understand student requirements and recommend suitable courses/programs.
• Handle objections professionally and guide students through the admission process.
• Maintain positive relationships to ensure trust and successful conversions.
• Update lead status, call outcomes, and follow-up details accurately in CRM/sheets.
• Prepare daily activity and conversion reports for the reporting manager.

3. Coordination & Support

• Coordinate with academic and operations teams to ensure smooth admission onboarding.
• Support walk-in inquiries and admission documentation when required.

Qualifications & Skills

• Graduate/Postgraduate in any discipline (Business/Marketing preferred).
• Strong verbal communication skills in English and Malayalam.
• Comfortable with telecalling and working in a target-driven environment.
• Basic computer knowledge (MS Office, CRM tools).