Business Development & Marketing Executive

Colombian Brew Coffee; Pune District; On-site; INR 400,000 - 500,000; Full time

Job summary

Colombian Brew Coffee in Pune seeks a Business Development & Marketing Executive to manage inbound inquiries, nurture clients, and coordinate order execution across channels.

The role focuses on inbound activities, with no outbound selling or field travel, and offers exposure to social media and influencer collaborations within a fast-growing D2C/FMCG brand.

Qualifications

• Experience: 12 years in client handling, customer support, marketplace operations, or inbound business coordination.
• Flawless written and spoken English.
• In-office Pune-based role.
• FMCG/D2C/e-commerce familiarity preferred.

Responsibilities

• Inbound Business Development & Client Handling: manage and convert inbound inquiries from corporate gifting clients, one-time bulk buyers, cafes, and institutional accounts; prepare quotes and coordinate dispatches; maintain relationship records.
• Marketplace & B2C Order Management: oversee daily B2C orders across major platforms; track dispatch timelines and resolve transit escalations with operations.
• Customer Communication & Brand Reputation: respond to direct customer inquiries, order updates, product queries; maintain professional brand tone and engage with influencers.

Job description

Job Title: Business Development & Marketing Executive

Company: Colombian Brew Coffee

Location: Pune (In-Office)

Job Type: Full-Time (No travel required)

Compensation: 4,00,000 5,00,000 per annum

Eligibility: Female candidates only

Experience: 12 years

About Colombian Brew Coffee

Colombian Brew Coffee is a fast-growing, premium FMCG beverage brand delivering high-quality coffees and specialty products across key e-commerce marketplaces, quick commerce, retail, and corporate gifting channels.

Role Overview

We are seeking an articulate, proactive, and detail-oriented Business Development & Marketing Executive to manage incoming client relationships, marketplace order workflows, and front-line customer engagement.

This role focuses entirely on inbound inquiries, client nurturing, and operational order execution with exposure to social media and influencers. There is no outbound hard selling, cold calling, or field travel involved.

Key Responsibilities

• Inbound Business Development & Client Handling:
  • Manage and convert inbound inquiries from corporate gifting clients, one-time bulk buyers, cafes, and institutional accounts.
  • Understand client requirements, prepare clear commercial quotes, and coordinate dispatch schedules.
  • Maintain relationship records and facilitate repeat orders from existing institutional and gifting partners.
• Marketplace & B2C Order Management:
  • Oversee daily B2C order flows across major e-commerce platforms (Amazon, Flipkart, Smytten, etc.).
  • Track dispatch timelines, monitor delivery metrics, and resolve transit-related escalations with operations and logistics teams.
• Customer Communication & Brand Reputation:
  • Manage and respond to direct customer inquiries, order updates, and product queries across Instagram, direct messages, and official brand email channels.
  • Resolve customer issues with high responsiveness, empathy, and professional brand tone to ensure positive customer sentiment.
  • Reaching out to influencers to increase brand awareness.

Candidate Profile & Requirements

• Experience: 1 to 2 years of relevant experience in client handling, customer support, marketplace operations, or inbound business coordination (preferably within FMCG, D2C, or e-commerce).
• Communication Skills: Flawless written and spoken English communication. Ability to write clear, polished emails and engage professionally over digital channels.
• Work Ethic: Strong multitasking ability, high attention to detail, and a structured approach to tracking orders and client conversations.
• Work Model: Dedicated in-office role from our Pune facility (no travel required).

What We Offer

• Competitive compensation package of 4.0 - 5.0 LPA.
• A supportive, high-growth environment within a dynamic D2C/FMCG brand with high quality training
• Direct exposure to multi-channel operations, brand marketing communication, and institutional sales fulfillment.