Commercial Operations Coordinator

Attesa Coffee; Mumbai; On-site; Confidential; Full time

Benefits offered by this job

Dynamic work setting

Career progression

Entrepreneurial environment

Job summary

Attesa Coffee is seeking a Commercial Operations Coordinator to align sourcing, sales and logistics, manage customer communications, and drive order execution in a fast-paced startup environment.

You will coordinate across departments, maintain accurate CRM records, prepare offers, track sales data, and support strategic decisions while communicating effectively in English. This role offers growth as the company expands in India from Mumbai.

Qualifications

• 2-3 years of experience in sales or business coordination (FMCG, F&B, or lifestyle industry preferred).
• Strong email communication and writing skills.
• Strong communication skills in English.
• Exceptional organizational and planning abilities.
• Ability to coordinate efficiently across departments and with external stakeholders in a fast-paced environment.
• Proficiency in CRM tools is an advantage.
• Self-driven, proactive, and eager to learn.
• Comfortable working closely with senior leadership on a daily basis.

Responsibilities

• Lead coordination between departments - sourcing, sales and logistics.
• Coordinate structured meeting notes, track deadlines, send follow ups and coordinate action items.
• Work closely with operations and logistics teams to ensure timely fulfillment of orders and smooth delivery processes.
• Manage regular offer list preparation, including price calculations, availability coordination, finalisation and communication.
• Manage and track customer interactions, sales data, and opportunities within the system to ensure smooth follow-ups and accurate reporting.
• Handle second-level communication with clients and internal teams via email.
• Provide sales insights and feedback to aid in strategic decision-making.

Skills

Email communication

English fluency

Organizational skills

Cross-functional coordination

Proactivity

Tools

CRM tools

Job description

About us

Attesa Coffee is a start-up specialty green coffee sourcing and distribution company. The headquarter office is located in Amsterdam, Netherlands and a regional office is based in Mumbai, India. We work directly with producers at the origin to bring our customers (specialty coffee roasters) high quality coffees safely, on-time and consistently with the use of efficient digital frameworks. We believe in traceability through the chain and are highly committed to transparency towards all our stakeholders.

We are seeking a dynamic and highly organized Commercial Operations Coordinator to coordinate across sourcing, sales, and logistics teams while managing customer communication, operational follow-ups, sales tracking, and order execution. This role is ideal for someone with a background in FMCG, F&B, or lifestyle sectors who is eager to grow within sales and operations, take initiative, and play a key role in a fast-paced business environment.

The Commercial Operations Coordinator will be involved in sales support, email communication, logistics coordination, CRM updates, and internal collaboration-ensuring smooth day-to-day functioning and strategic alignment across departments.

Tasks

• Leading coordination between departments - sourcing, sales and logistics.
• Coordinating structured meeting notes, tracking deadlines, sending follow ups and coordinating action items.
• Work closely with the operations and logistics teams to ensure timely fulfillment of orders and smooth delivery processes.
• Manage regular offer list preparation, including price calculations, availability coordination, finalisation and communication.
• Manage and track customer interactions, sales data, and opportunities within the system to ensure smooth follow-ups and accurate reporting.
• Handle second-level communication with clients and internal teams via email.
• Provide sales insights and feedback to aid in strategic decision-making.

Requirements

• 2-3 years of experience in sales or business coordination (FMCG, F&B, or lifestyle industry preferred).
• Strong email communication and writing skills.
• Strong communication skills in English.
• Exceptional organizational and planning abilities.
• Ability to coordinate efficiently across departments and with external stakeholders in a fast-paced environment.
• Proficiency in CRM tools is an advantage.
• Self-driven, proactive, and eager to learn.
• Comfortable working closely with senior leadership on a daily basis.

What's nice to have

• Knowledge / interest in specialty coffee
• Big ideas and persistent curiosity
• Experience in customer acquisition, lead generation, or B2B sales
• Familiarity with CRM tools or any sales management software

Benefits

• Engage in a dynamic, entrepreneurial work setting that emphasizes ownership and proactive contribution.
• Acquire comprehensive experience in the commercial and operational facets of business management.
• Play a pivotal role in the company's expansion, with opportunities for advancement into senior or managerial positions as the organization evolves.