Business Development Manager

Xpresso Global; Kozhikode district; On-site; INR 400,000 - 600,000; Full time

Job summary

Xpresso Global is seeking a proactive CRM/Lead Coordinator to manage inquiries and nurture leads from first contact to onboarding. You will screen inquiries, maintain CRM records, schedule meetings, and coordinate with marketing and sales for timely follow-ups.

A 1–2 year background in client management or coordination and a Bachelor’s degree in business/marketing/communications are preferred.

Qualifications

• 1–2 years in client management, administration, or coordination roles.
• Bachelor’s Degree in business, marketing, communications, or related field.
• Preferably experience in media/marketing or agency environments.

Responsibilities

• Act as the first point of contact for new inquiries via calls, emails, and forms.
• Screen leads and gather basic requirements before passing them to the BDM or Director.
• Update and maintain CRM records for all leads - new, old, and existing clients.
• Schedule meetings, send calendar invites, and coordinate with the internal team.
• Maintain call logs, update internal trackers, and ensure timely follow-ups.
• Document client requirements and ensure clarity for the proposal/research team.
• Assist in sending introductory decks, follow-up emails, and onboarding documents.
• Prepare weekly and monthly reports of lead status and team activity.
• Coordinate with marketing to ensure responses to campaigns are documented.
• Keep the Director and BDM informed about lead movement, call outcomes, and CRM status.

Skills

Agency experience

Brand marketing experience

Media coordination

Education

Bachelor's degree in business/marketing/communications

Job description

• Industry Experience: Prior experience in agency, brand marketing, or media coordination preferred.
• Work Experience: 1–2 years in client management, administration, or coordination roles (preferably in media/marketing).
• Education: Bachelor’s Degree in business, marketing, communications, or a related field.

Responsibilities

• Act as the first point of contact for new inquiries via calls, emails, and forms.
• Screen leads and gather basic requirements before passing them to the BDM or Director.
• Update and maintain CRM records for all leads - new, old, and existing clients.
• Schedule meetings, send calendar invites, and coordinate with the internal team.
• Maintain call logs, update internal trackers, and ensure timely follow-ups.
• Document client requirements and ensure clarity for the proposal/research team.
• Assist in sending introductory decks, follow-up emails, and onboarding documents.
• Prepare weekly and monthly reports of lead status and team activity.
• Coordinate with marketing to ensure responses to campaigns are documented.
• Keep the Director and BDM informed about lead movement, call outcomes, and CRM status.

Key Performance Indicators (KPI)

• Prepare client agreement documents tailored to the specific project or client being onboarded.
• Number of leads filtered and passed to BDM monthly.
• CRM update compliance – all fields filled with accuracy and timeliness.
• Meeting scheduling efficiency – time from inquiry to booked meeting.
• Follow-up punctuality and completeness.
• Weekly report submission on lead and pipeline status.
• Response rate to new inbound calls or inquiries.
• Client interaction logs completed and maintained.
• Email communications sent with minimal revisions needed.
• Number of missed leads (should be zero).
• Lead Filtering: Efficiently screen and pass quality leads to BDM/Director.
• CRM Management: Ensure all data is current, detailed, and accessible.
• Client Onboarding: Facilitate early client journey steps smoothly.
• Meeting Coordination: Help schedule meetings with minimal delays.
• Support Systems: Keep the sales department organised and well-informed.
• Data Documentation: Maintain structured notes and client preferences.
• Communication Support: Assist with early-stage email drafting and documents.
• Follow-Up Tracking: Ensure timely follow-ups happen post-meeting or call.
• Collaboration: Bridge communication gaps between marketing and sales.
• Reporting: Share timely reports for management review.