Business Development Executive / Sales & Client Servicing

The Great Indian Studio; New Town; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Performance-based incentives

In-office workspace

Job summary

The Great Indian Studio in Kolkata is seeking a Business Development Executive - Sales & Client Servicing to handle inbound enquiries from Instagram, WhatsApp, and websites, understand client requirements, and convert qualified leads into paying clients.

This role focuses on inbound sales and client relationship management, with the opportunity to grow into a larger Business Development or Client Account Management role as the business expands; compensation is ₹15,000-₹25,000 per month plus

Qualifications

• Freshers with excellent communication skills are welcome to apply.
• Bachelor's degree preferred; degree discipline flexible.
• Inbound sales orientation with potential for lead conversion.
• Strong verbal and written communication, negotiation and relationship skills.

Responsibilities

• Handle and respond to incoming enquiries via WhatsApp, Instagram, phone, email, and other channels.
• Understand client requirements, budgets, timelines and expectations.
• Explain services, packages, and creative process clearly to prospects.
• Share work samples, proposals and quotations with prospects.
• Follow up with prospects and maintain a structured pipeline.
• Move serious prospects through the sales process toward conversion.
• Build strong relationships with clients and coordinate with the creative team.
• Ensure smooth handover of confirmed projects to the internal team.
• Maintain records of enquiries, follow-ups, quotations, conversions, and communications.
• Track leads and sales activity using CRM tools or spreadsheets.
• Identify upsell/cross-sell opportunities.
• Aim for individual and team sales targets.

Skills

Communication skills

Active listening

Relationship building

Follow-up discipline

Persuasion

Needs assessment

Organization

Multi-channel communication

Digital tools

Proactiveness

Creative industry interest

Education

Bachelor's degree

Business Administration

Marketing

Commerce

Mass Communication

Hospitality

Advertising

Digital Marketing

Tools

CRM tools

Spreadsheets

Job description

About the Role:

We are looking for a Business Development Executive - Sales & Client Servicing who can handle incoming enquiries, understand client requirements, communicate our services effectively, follow up with prospects, and convert qualified leads into paying clients.

This is primarily an inbound sales and client relationship role. You will receive enquiries through Instagram, WhatsApp, websites, and other digital channels rather than relying primarily on cold calling.

Key Responsibilities:

• Handle and respond to incoming enquiries through WhatsApp, Instagram, phone calls, email, and other channels.
• Understand client requirements, budgets, timelines and expectations.
• Explain our services, packages, and creative process clearly to prospective clients.
• Share relevant work samples, proposals and quotations with prospects.
• Follow up with prospective clients at appropriate intervals and maintain a structured follow-up pipeline.
• Identify serious prospects and move them through the sales process towards conversion.
• Build strong and professional relationships with prospective and existing clients.
• Coordinate with the creative team to understand project requirements and communicate relevant information to clients.
• Ensure smooth handover of confirmed projects from sales to the internal creative team.
• Maintain accurate records of enquiries, follow-ups, quotations, conversions, and client communication.
• Track leads and sales activity using spreadsheets, CRM tools, or other systems used by the company.
• Identify opportunities for upselling or cross-selling relevant services.
• Follow up with previous enquiries and inactive leads for potential future conversions.
• Work towards individual and team sales targets.
• Share regular updates on lead status, conversions, and pending follow-ups with the management team.

What We Are Looking For:

• Excellent verbal and written communication skills.
• Confident and professional communication with clients over WhatsApp and phone calls.
• Strong listening and requirement-understanding skills.
• A natural ability to build rapport and maintain relationships.
• Good follow-up discipline; you should be comfortable following up without being pushy.
• Strong persuasion and negotiation skills.
• Ability to understand a client's requirements and recommend the appropriate service.
• Good organisational skills and attention to detail.
• Ability to manage multiple enquiries and follow-ups without losing track of them.
• Comfortable working with Instagram, WhatsApp, email, and basic digital tools.
• A proactive attitude and willingness to take ownership of leads from enquiry to conversion.
• Interest in creative services, branding, marketing, weddings, design, or digital media will be an advantage.

Experience:

0-3 years

Freshers with excellent communication skills and a genuine interest in sales, business development, and client servicing are welcome to apply.

Candidates with prior experience in sales, business development, inside sales, client servicing, account management, digital marketing, advertising, creative agencies, hospitality, or related industries will be preferred.

Education:

A Bachelor's degree in any discipline is preferred.

Candidates from Business Administration, Marketing, Commerce, Mass Communication, Hospitality, Advertising, Digital Marketing, or related backgrounds may be particularly suitable.

However, we value communication skills, practical ability, attitude, and ownership more than a specific degree or academic background.

Important:

This is not a pure telecalling or cold-calling role.

A significant portion of our business comes from inbound enquiries generated through Instagram, WhatsApp, websites, and other digital channels. Your primary responsibility will be to understand these enquiries, build relationships, follow up effectively, and convert suitable prospects into clients.

Compensation:

15,000 - 25,000 per month + performance-based incentives

The final compensation will depend on the candidate's experience, skills, and suitability for the role.

Work Location:

Kolkata In-office

Why Join Us?

• Work with two growing creative businesses across weddings, branding, design, social media, and digital marketing.
• Get hands-on exposure to sales and client management in the creative industry.
• Work directly with the founders and creative team.
• Opportunity to grow into a larger Business Development / Client Account Management role as the business expands.
• Performance-based incentives and growth opportunities for candidates who consistently deliver results.