Business Development Executive

Power Palazzo; Sarkhej; On-site; INR 240,000 - 420,000; Full time

Job summary

Power Palazzo in Gujarat seeks a proactive CRM executive to handle customer inquiries related to LED lights, drivers, profiles and accessories, maintain strong relationships with B2B customers, and ensure timely communication about products, pricing and availability.

You will manage leads from calls, WhatsApp and emails, follow up on inquiries and orders, coordinate with sales for visit planning and order processing, update lead status and order history in the CRM, handle complaints, and prepare

Responsibilities

• Handle customer inquiries related to LED lights, drivers, profiles and accessories
• Maintain strong relationships with B2B customers
• Ensure timely communication with customers regarding products, pricing and availability
• Record and track new leads from calls, WhatsApp, emails and references
• Follow up on inquiries, quotations and pending orders
• Convert inquiries into confirmed orders through regular follow-up
• Support the sales team with visit planning and customer coordination
• Share customer requirements with the sales team
• Record visit feedback and action points
• Coordinate order confirmation, dispatch and delivery
• Update lead status, order history and follow-up schedules
• Ensure data accuracy and proper documentation
• Register customer complaints related to quality, delivery or pricing
• Coordinate with internal teams for quick resolution
• Ensure customer satisfaction after issue resolution
• Prepare daily, weekly and monthly CRM and sales reports
• Track pending payments and outstanding follow-ups
• Share customer feedback and market insights with management

Job description

1. Customer Relationship Management

• Handle customer inquiries related to LED lights, drivers, profiles, and accessories
• Maintain strong relationships with B2B Customers.
• Ensure timely communication with customers regarding products, pricing, and availability

2. Lead Management & Follow-Ups:-

• Record and track new leads from calls, WhatsApp, emails, and references
• Follow up on inquiries, quotations, and pending orders
• Convert inquiries into confirmed orders through regular follow-up

3. Sales Coordination: -

• Support the sales team with visit planning and customer coordination
• Share customer requirements with the sales team
• Record visit feedback and action points

4. Quotation & Order Processing

• Coordinate order confirmation, dispatch, and delivery

5. CRM & Data Management

• Update lead status, order history, and follow-up schedules
• Ensure data accuracy and proper documentation

6. Complaint & Service Handling

• Register customer complaints related to quality, delivery, or pricing
• Coordinate with internal teams for quick resolution
• Ensure customer satisfaction after issue resolution

7. Reporting & MIS

• Prepare daily, weekly, and monthly CRM and sales reports
• Track pending payments and outstanding follow-ups
• Share customer feedback and market insights with management