Business Development Associate

Voyaah; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Voyaah is seeking a Business Development Associate to convert inbound travel inquiries into bookings and craft tailored itineraries. You will manage the end-to-end planning process using CRM and internal AI tools, collaborating with cross-functional teams to ensure a delightful customer journey.

The role emphasizes consultative selling, travel planning, and proactive engagement with customers across calls, WhatsApp, and email.

Qualifications

• Bachelor’s degree in Business Administration / Commerce / Marketing or related field.
• 1–4 years of experience in travel sales, customer engagement, or travel consulting.
• Comfortable speaking with customers and building rapport quickly.
• Strong communication and persuasion skills.
• Organised and able to manage multiple conversations and travel plans.

Responsibilities

• Consult with inbound leads via calls, WhatsApp, and email to understand preferences and convert enquiries into bookings.
• Design personalised travel itineraries using internal tools and AI systems.
• Manage end-to-end holiday planning from enquiry to booking confirmation.
• Maintain accurate records of customer interactions and manage CRM pipelines.
• Collaborate with Product, Marketing, Operations and Accounts to ensure smooth planning and execution.

Skills

Sales

Travel planning

CRM usage

Communication

Education

Bachelor’s degree (BA/Commerce/Marketing)

Tools

CRM systems

Internal platforms

Job description

We’re on the lookout for a Business Development Associate who will help travellers turn their dream holidays into reality. You will engage with a highly qualified inbound user base and guide them through the entire holiday planning journey from understanding their requirements to curating personalised itineraries and completing bookings. This is primarily an inside sales role, where you will combine consultative selling with travel planning. You will also use Voyaah’s internal systems, including CRM and proprietary AI tools, to design and manage customised holiday itineraries.

Key Responsibilities:

• Customer Consultation & Sales: Engage with inbound leads via calls, WhatsApp, and email to understand travel preferences, recommend suitable holiday options, and convert enquiries into confirmed bookings.
• Holiday Planning & Itinerary Creation: Design personalised travel itineraries using Voyaah’s internal tools and AI-powered systems, ensuring that each holiday is thoughtfully planned and tailored to customer preferences.
• End-to-End Holiday Management: Manage the complete journey from enquiry to booking confirmation, ensuring a smooth and delightful experience for travellers throughout the planning process.
• CRM & Process Management: Maintain accurate records of customer interactions, manage lead pipelines, track follow-ups, and ensure proper usage of CRM and internal systems.
• Cross-functional Collaboration: Work closely with internal teams including Product, Marketing, Operations, and Accounts to ensure seamless holiday planning, booking execution, and customer experience.

Who you are:

• You have a Bachelor’s degree (not a Master’s) in Business Administration / Commerce / Marketing or a related field.
• You have 1 to 4 years of experience in travel sales, customer engagement, or travel consulting roles.
• You are comfortable speaking with customers and building rapport quickly.
• You have strong communication and persuasion skills.
• You are organised and capable of managing multiple customer conversations and travel plans simultaneously.
• You are comfortable using digital tools such as CRM systems and internal platforms.

Bonus Points if:

• You are passionate about travel and exploring destinations.
• Have prior experience in travel sales, hospitality, or customer-facing roles.
• You are curious about using technology and AI tools to enhance productivity.