Sales Lead

Voyaah; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Medical insurance

21 days paid leave

Job summary

Voyaah, a travel-tech startup with offices in Mumbai and Bengaluru, seeks a Sales Team Lead to guide a team of Business Development Associates through the full enquiry-to-booking cycle. You will drive targets, mentor the team, and optimize the customer journey for premium holidays.

The role emphasizes travel sales expertise, team leadership, and a data-driven approach to conversions, with compensation reflecting performance and a premium client base.

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Commerce, Marketing, or a related field.
• 5–10 years of experience in holiday sales or travel sales.
• Prior experience leading or managing a sales team.
• Strong communication, persuasion, negotiation, and people-management skills.
• Confident handling customer objections, negotiations, escalations, and high-value enquiries.
• Organised and capable of managing multiple customer conversations and team priorities.

Responsibilities

• Lead a team of Business Development Associates and drive sales performance.
• Achieve team targets, manage incoming enquiries, help the team with sales, and ensure a seamless customer journey from enquiry to booking and holiday execution.
• Monitor conversions, pipelines and lead movement; take corrective action to improve team performance.
• Support the team with complex enquiries, negotiations, objections, and closures; guide understanding of customer requirements.
• Maintain customer experience focus; prepare and share regular sales performance reports with management.

Skills

Team leadership

Holiday sales

Customer consultation

Sales strategy

CRM usage

Education

BA/MA in Business

Tools

CRM systems

Job description

Voyaah is a travel-tech startup specialising in leisure travel with offices in Mumbai and Bengaluru. It curates deals for premium stays and plans end-to-end customised vacations & small group tours in leading holiday destinations in India and across the globe. With strong tie-ups across accommodation, transportation, holiday activities & experiences, and dining & food services, Voyaah is the preferred holiday partner for affluent voyagers with a fine taste.

About the Role

We’re looking for a Sales Team Lead to lead a team of Business Development Associates and drive sales performance. You will be responsible for achieving team targets, managing incoming enquiries, helping the team with sales, and ensuring a seamless customer journey from enquiry to booking and holiday execution.

This role requires strong experience in holiday sales, customer consultation, team management, and performance-driven sales.

OKRs

Drive individual and team monthly sales targets and revenue. Monitor conversion rates, sales pipelines, and lead movement, and take corrective action to improve team performance.

Support the team with complex enquiries, negotiations, objection handling, and closures. Guide team members in understanding customer requirements and converting enquiries into confirmed holidays.

Lead & CRM Management

Monitor incoming and campaign leads and ensure timely follow-ups. Track sales calls, client interactions, pipelines, and CRM usage to maintain quality and improve conversions.

Team Support & Performance

Support the team with destination, product, and sales-related knowledge as required. Keep track of individual performance, identify areas for improvement, and help team members perform more effectively.

Customer Experience & Reporting

Maintain a strong focus on customer experience, conversion, and repeat business. Prepare and share regular sales performance reports with management and highlight opportunities for improvement.

Who You Are

• You have a Bachelor’s or Master’s degree in Business Administration, Commerce, Marketing, or a related field.
• You have 5–10 years of experience in holiday sales or travel sales.
• You have prior experience leading or managing a sales team.
• You have a strong understanding of the holiday sales cycle, from enquiry and consultation to booking and execution.
• You have a proven track record of achieving sales targets and driving revenue.
• You have strong communication, persuasion, negotiation, and people-management skills.
• You are confident handling customer objections, negotiations, escalations, and high-value enquiries.
• You are organised and capable of managing multiple customer conversations and team priorities simultaneously.
• You are comfortable using CRM systems and digital tools to manage leads, customer interactions, and sales pipelines.

What’s in Store

• Opportunity to take ownership of sales performance and contribute directly to the growth of a consumer-tech company.
• Lead and influence a team of sales professionals.
• Work with a premium clientele and complex, high-value requirements.
• Exposure to diverse destinations, premium hotels, and customised travel experiences.
• Competitive salary & medical insurance.
• 21 days of paid leave in addition to 10 public holidays annually.
• A fast-paced, collaborative work environment with significant ownership and autonomy.

Experience

5–10 years

Work Mode

Work From Office