Customer Onboarding Specialist

Naukri E-hire; Hyderabad; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Naukai E-hire is seeking a customer success-oriented professional to onboard new clients in a B2B SaaS environment. You will tailor onboarding to client needs and coordinate with product teams to ensure successful implementation and ongoing client success.

You will develop strong client relationships through regular communication, driving satisfaction and retention while identifying opportunities for upselling and cross-selling based on client feedback.

Qualifications

• 3-10 years of experience in a B2B SaaS company, preferably in a customer-focused role such as client onboarding or account management.
• Proven track record of onboarding new clients and driving product adoption.
• Strong understanding of SaaS products and ability to communicate complex technical concepts simply.
• Excellent written and verbal communication skills, with the ability to build rapport quickly over phone calls.

Responsibilities

• Onboard new clients by understanding their business needs and tailoring the onboarding process to meet those needs.
• Collaborate with internal teams to ensure seamless product implementation and client success.
• Develop strong relationships with clients through regular communication, ensuring high levels of satisfaction and retention.
• Identify opportunities for upselling and cross-selling products or services based on client feedback.

Job description

Roles and Responsibilities :

• Onboard new clients by understanding their business needs and tailoring the onboarding process to meet those needs.
• Collaborate with internal teams to ensure seamless product implementation and client success.
• Develop strong relationships with clients through regular communication, ensuring high levels of satisfaction and retention.
• Identify opportunities for upselling and cross-selling products or services based on client feedback.

Job Requirements :

• 3-10 years of experience in B2B SaaS company, preferably in a customer focus role such as client onboarding or account management.
• Proven track record of successfully onboarding new clients and driving product adoption.
• Strong understanding of SaaS products and ability to communicate complex technical concepts simply.
• Excellent written and verbal communication skills, with the ability to build rapport quickly over phone calls.