BSCS Provisioning Engineer

Ericsson; Dadri; Presencial; INR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Ericsson AB is seeking an experienced BSCS Provisioning Engineer to manage end-to-end subscriber provisioning on the Ericsson BSCS Billing System in a 24x7 telecom BSS environment. The role collaborates with CRM, OCS, IN, HLR/HSS, and IT teams to ensure provisioning services meet SLAs.

You will handle activation, deactivation, suspensions, service changes, and troubleshooting of provisioning requests, while contributing to production support and post-deployment validation.

Formación

• Experience with Ericsson BSCS provisioning.
• Strong Oracle SQL/PL/SQL and Unix/Linux knowledge.
• Shell scripting and operational automation.
• Understanding of prepaid and postpaid telecom processes and subscriber lifecycle management.
• Basic knowledge of XML, JSON, REST/SOAP APIs, and provisioning interfaces.

Responsabilidades

• Handle end-to-end subscriber provisioning in Ericsson BSCS, including activation, deactivation, suspension, reactivation, and service/package changes.
• Monitor and troubleshoot failed, pending, and stuck provisioning requests.
• Perform provisioning validation, transaction reprocessing, and error resolution.
• Coordinate with CRM, OCS, IN, HLR/HSS, Network, and other IT teams for end-to-end issue resolution.
• Analyse provisioning logs, interface failures, and database records to identify root causes.
• Support production incidents, deployments, configuration changes, and post-deployment validation.
• Prepare RCA reports and ensure SLA compliance.

Conocimientos

Analytical

Communication

Coordination

Herramientas

Oracle SQL/PL/SQL

Unix/Linux

Shell scripting

XML/JSON

REST/SOAP APIs

Provisioning interfaces

Descripción del empleo

Join our Team

About the Role

We are seeking an experienced BSCS Provisioning Engineer to manage end-to-end subscriber provisioning on the Ericsson BSCS Billing System. The role covers subscriber lifecycle changes, provisioning failure resolution, and production support in a 24x7 telecom BSS environment. The successful candidate will work closely with CRM, OCS, IN, HLR/HSS, Network, and other IT teams to keep provisioning services reliable and compliant with SLAs.

Key Responsibilities

• Handle end-to-end subscriber provisioning in Ericsson BSCS, including activation, deactivation, suspension, reactivation, and service/package changes.
• Monitor and troubleshoot failed, pending, and stuck provisioning requests.
• Perform provisioning validation, transaction reprocessing, and error resolution.
• Coordinate with CRM, OCS, IN, HLR/HSS, Network, and other IT teams for end-to-end issue resolution.
• Analyse provisioning logs, interface failures, and database records to identify root causes.
• Support production incidents, deployments, configuration changes, and post-deployment validation.
• Prepare RCA reports and ensure SLA compliance.

Technical Skills

• Hands-on experience with Ericsson BSCS provisioning.
• Strong Oracle SQL/PL/SQL and Unix/Linux knowledge.
• Shell scripting and operational automation.
• Understanding of prepaid and postpaid telecom processes and subscriber lifecycle management.
• Basic knowledge of XML, JSON, REST/SOAP APIs, and provisioning interfaces.

Desired Skills

• 5–6 years of experience in telecom billing or BSS production support.
• Experience in incident management, troubleshooting, and 24x7 operational support.
• Good analytical, communication, and coordination skills.