Business Support & Control System(BSCS)

Ericsson AB; Dadri; Presencial; INR 1.500.000 - 2.300.000; Jornada completa

Descripción de la vacante

Ericsson is seeking an L2 Production Support Specialist to bolster telecom billing and invoicing operations. The role entails 24x7 production support, monitoring billing cycles, incident resolution, and cross-team coordination with technical and business stakeholders.

You will analyze logs and database records to identify root causes, perform data-validation, and execute approved restarts and reprocessing. Strong ITIL knowledge and problem-solving are essential.

Formación

• Bachelor's degree in Engineering, Computer Science or a related discipline.
• Hands-on experience in Telecom Billing or Application Production Support.
• Strong SQL skills with Oracle and/or MS SQL for validation and troubleshooting.
• Knowledge of Unix/Linux commands, shell scripting, and log analysis.
• Experience in 24x7 production support and ITIL processes.
• Excellent analytical, communication, and stakeholder-management abilities.

Responsabilidades

• Provide L2 production and operational support for telecom billing systems.
• Monitor billing cycles, bill and invoice generation, validation, and archival.
• Troubleshoot job failures, data discrepancies, and integration issues.
• Analyze logs, DB records, and files to identify root cause and recovery actions.
• Perform restarts, reprocessing, reconciliation, and data-validation activities.
• Coordinate with L3/L4 teams and stakeholders for incidents and changes.
• Prepare RCA documents, SOPs, and knowledge articles.
• Identify automation opportunities and drive process improvements.

Conocimientos

SQL

Analytical thinking

Troubleshooting

Stakeholder management

Production support

Educación

Bachelor's degree in Engineering/CS or related

Herramientas

Unix/Linux

Shell scripting

Billing applications (IBA)

Oracle/MS SQL

Batch processing tools

Descripción del empleo

Join our Team

About the Opportunity

Ericsson is looking for a Telecom Billing L2 Production Support Specialist to support billing and invoicing operations. The role involves 24x7 production support, billing-cycle monitoring, incident resolution, application troubleshooting, and coordination with technical and business stakeholders.

What You Will Do

• Provide L2 production and operational support for telecom billing and invoicing systems.
• Monitor daily, weekly, and monthly billing cycles, including bill generation, final billing, invoice generation, validation, archival, and downstream processing.
• Troubleshoot job failures, processing delays, invoice issues, data discrepancies, and integration failures.
• Analyze application logs, database records, input/output files, and job execution status to identify root cause and recovery actions.
• Perform approved job restarts, reprocessing, reconciliation, recovery, and data-validation activities.
• Monitor batch jobs, schedulers, FTP/SFTP transfers, and upstream/downstream interfaces.
• Use SQL, application logs, files, and operational tools for issue analysis and billing-data validation.
• Handle incidents and service requests within agreed SLAs and participate in critical incident support.
• Coordinate with L3/L4 application, database, infrastructure, vendor, business, and other stakeholder teams.
• Support approved changes, releases, and post-deployment validation.
• Prepare RCA documents, SOPs, troubleshooting guides, and knowledge articles.
• Identify opportunities for automation and operational improvement.

Key Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related discipline.
• Relevant hands‑on experience in Telecom Billing or Application Production Support.
• Strong knowledge of telecom billing and invoicing processes; Ericsson billing experience is preferred.
• Experience with Interactive Billing Application (IBA) or an equivalent telecom billing application, including Windows-based applications.
• Good understanding of the end‑to‑end billing lifecycle.
• Strong SQL skills with experience in Oracle and/or MS SQL for validation, reconciliation, and troubleshooting.
• Good knowledge of Unix/Linux commands, shell scripting, file handling, and log analysis.
• Experience with batch processing, job scheduling, monitoring, and production troubleshooting.
• Understanding of file‑based integrations, FTP/SFTP, and system interfaces.
• Experience in a 24x7 production support environment.
• Knowledge of ITIL, Incident, Problem, and Change Management processes.
• Strong analytical, communication, troubleshooting, and stakeholder‑management skills.

Preferred Competencies

• Experience supporting high‑volume, business‑critical telecom billing operations.
• Ability to work independently, manage escalations, perform RCA, and operate effectively under pressure.
• Proactive approach to automation, process improvement, customer focus, and knowledge sharing.