L2 Operation Engineer-NC BSS Suite

Ericsson GmbH; Dadri; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Ericsson is seeking an experienced L2 Operations Engineer with deep NetCracker BSS expertise to support 2nd-level assurance, incident and problem management, and billing operations. The role requires hands-on experience across NetCracker components, UNIX/Linux, and telecom performance, in a 24/7 production environment.

You will lead technical triage, drive incident resolution, and coordinate with customer IT/business stakeholders while maintaining runbooks and contributing to automation

Qualifications

• Extensive NetCracker BSS knowledge (CRM, Billing, Order Management, etc.).
• Strong Unix/Linux administration and scripting skills.
• Experience with billing processes, SQL debugging and performance tuning.
• Excellent English communication and customer-facing experience.

Responsibilities

• Own operational health and stability of production NetCracker environment.
• Lead technical triage, coordinate investigations and root-cause analyses.
• Manage end-to-end bill run activities, pre-bill checks and validations.
• Perform Linux/Unix administration and system tuning.
• Coordinate releases, patches and configuration changes with minimal disruption.
• Act as main point of contact for internal teams and clients.
• Maintain runbooks and contribute to process automation improvements.

Skills

NetCracker BSS Suite

Unix/Linux administration

Shell/Perl scripting

SQL

Performance analysis

Customer-facing communication

Education

Degree in Computer Science / IT / Telecommunications

Job description

Join our Team

About the opportunity: Ericsson is seeking an experienced L2 Operations Engineer with deep expertise in the NetCracker BSS suite to support 2nd-level assurance, incident and problem management, system administration, and billing operations. The role requires hands-on technical experience across NetCracker components, UNIX/Linux platforms, signalling protocols and telecom network performance. You will provide production support in a 24/7 environment and act as a primary escalation point for customers.

Core responsibilities

• Own operational health and stability of the production environment; provide proactive monitoring and assurance activities.
• Lead technical triage, coordinate investigations, drive incident resolution and perform root-cause analysis across NetCracker components (CRM, Billing, Order Management, etc.).
• Manage end-to-end bill run activities (mid-month and month-end), including pre-bill checks, mock bill runs and post-bill validations.
• Perform Linux/Unix administration, troubleshoot performance issues, resolve bottlenecks and tune the platform using scripting and database tools.
• Coordinate and execute releases, patches and configuration changes with minimal service disruption; validate post-change behavior.
• Act as main point of contact for internal teams and clients; build strong relationships with customer IT/business stakeholders and advocate for customer needs.
• Maintain runbooks, produce post-incident reports and contribute to process and automation improvements.

Required experience & skills

• 4-8+ years of progressive technical/application support experience within the BSS/OSS domain.
• Strong domain knowledge of NetCracker BSS Suite (OCS, CSRD, TOMS, NRM, RBM, B2B).
• Proficiency in Unix/Linux administration and Shell/Perl scripting.
• Solid SQL skills for billing investigations and database analysis.
• Experience analyzing system performance using thread-dump analysis, monitoring tools and database investigation techniques.
• Excellent verbal and written English; proven customer-facing communication skills.

Desirable

• Degree in Computer Science, IT, Telecommunications or equivalent experience.
• Relevant certifications (Linux, scripting, NetCracker training).