L2 Operation Engineer-NC BSS Suite Noida,Uttar Pradesh,India Service Delivery Posted a day ago

Ericsson; Dadri; Remote; INR 1,000,000 - 1,800,000; Full time

Job summary

Ericsson Noida is seeking an L2 Operations Engineer with deep NetCracker BSS expertise to support 2nd-level assurance, incident and problem management, system administration, and billing operations in a 24/7 production environment.

You will own production health, lead technical triage, coordinate investigations, run monthly bill processes, perform Unix/Linux admin and scripting, and collaborate with internal teams and clients to ensure stable services.

Qualifications

• 4–8+ years in BSS/OSS support.
• Strong NetCracker BSS knowledge (OCS, CSRD, TOMS, NRM, RBM, B2B).
• Proficient in Unix/Linux admin and Shell/Perl scripting.
• Strong SQL skills for billing investigations.
• Excellent English with customer-facing communication.

Responsibilities

• Own operational health and stability of the production environment.
• Lead technical triage, coordinate investigations, drive incident resolution and root-cause analysis across NetCracker components.
• Manage end-to-end bill run activities, pre-bill checks, mock bill runs and post-bill validations.
• Perform Linux/Unix administration, troubleshoot performance issues and tuning.
• Coordinate releases, patches and configuration changes with minimal service disruption.
• Act as main contact for internal teams and clients; produce post-incident reports and runbooks.

Skills

NetCracker BSS Suite

Unix/Linux administration

Shell/Perl scripting

SQL for billing

Incident management

English communication

Education

Degree in CS/IT/Telecom

Tools

Monitoring tools

Database analysis

SQL tooling

Job description

## L2 Operation Engineer-NC BSS SuiteNoida,Uttar Pradesh,IndiaUse AI to find out how well you match with this jobJob ID: 791595## Join our Team**About the opportunity:** Ericsson is seeking an experienced L2 Operations Engineer with deep expertise in the NetCracker BSS suite to support 2nd-level assurance, incident and problem management, system administration, and billing operations. The role requires hands-on technical experience across NetCracker components, UNIX/Linux platforms, signalling protocols and telecom network performance. You will provide production support in a 24/7 environment and act as a primary escalation point for customers.**Core responsibilities:** Own operational health and stability of the production environment; provide proactive monitoring and assurance activities. Lead technical triage, coordinate investigations, drive incident resolution and perform root-cause analysis across NetCracker components (CRM, Billing, Order Management, etc.). Manage end-to-end bill run activities (mid-month and month-end), including pre-bill checks, mock bill runs and post-bill validations. Perform Linux/Unix administration, troubleshoot performance issues, resolve bottlenecks and tune the platform using scripting and database tools. Coordinate and execute releases, patches and configuration changes with minimal service disruption; validate post-change behavior. Act as main point of contact for internal teams and clients; build strong relationships with customer IT/business stakeholders and advocate for customer needs. Maintain runbooks, produce post-incident reports and contribute to process and automation improvements.**Required experience & skills:** 4–8+ years of progressive technical/application support experience within the BSS/OSS domain. Strong domain knowledge of NetCracker BSS Suite (OCS, CSRD, TOMS, NRM, RBM, B2B). Proficiency in Unix/Linux administration and Shell/Perl scripting. Solid SQL skills for billing investigations and database analysis. Experience analyzing system performance using thread-dump analysis, monitoring tools and database investigation techniques. Excellent verbal and written English; proven customer-facing communication skills.**Desirable:** Degree in Computer Science, IT, Telecommunications or equivalent experience. Relevant certifications (Linux, scripting, NetCracker training).