Branch Support Executive

Digitide; Dadri; On-site; INR 180,000 - 240,000; Full time

Job summary

Digitide Solutions Limited in the CLM Domestic BFSI sector seeks a Branch Support Executive to be the face of the company. You will handle inquiries, provide assistance, and ensure a seamless, satisfying experience for customers.

You will maintain records, collaborate with back-office teams, stay updated on policies, and contribute to customer support strategies while upholding data privacy.

Qualifications

• Customer service experience in BFSI or related field preferred.
• Ability to handle inquiries via phone, email, or chat with clear communication.
• Strong problem-solving skills and customer-centric approach.

Responsibilities

• Handle customer inquiries and provide timely responses via phone, email, or live chat.
• Resolve customer issues and complaints, ensuring satisfaction.
• Offer product and service information to guide customers.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with back-office to ensure smooth operations and issue resolution.
• Stay updated with company policies and product knowledge.
• Provide feedback on customer trends to management.
• Assist in developing and implementing support strategies.
• Ensure compliance with data privacy regulations.

Skills

Customer service

Communication skills

Problem solving

Independence

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

CRM systems

Microsoft Office

Job description

Job Description:

As a Branch Support Executive, you will be the face of our company, representing Digitide Solutions Limited in the CLM Domestic BFSI sector. Your primary focus will be to handle customer inquiries, offer assistance, and ensure a seamless and satisfying experience. You will be a key player in maintaining our reputation for excellent customer service.

Responsibilities

• Handle customer inquiries and provide timely responses via phone, email, or live chat.


• Resolve customer issues and complaints, ensuring a high level of satisfaction.


• Offer product and service information, guiding customers through our offerings.


• Maintain accurate records of customer interactions and feedback.


• Collaborate with the back-office team to ensure smooth operations and efficient issue resolution.


• Stay updated with the latest company policies, procedures, and product knowledge.


• Provide regular feedback to the management team on customer trends and preferences.


• Assist in developing and implementing customer support strategies.


• Ensure compliance with data privacy and security regulations.


• Promote a positive company image and build strong customer relationships.

Qualifications

• A high school diploma or equivalent is required, with a preference for a college degree in a related field.


• 1-2 years of experience in a customer support role, preferably in a BFSI environment.


• Excellent communication skills, both verbal and written, with the ability to explain complex concepts simply.


• Strong problem-solving and analytical skills, with a customer-centric approach.


• Proficiency in using customer relationship management (CRM) systems and basic office software.


• Ability to work independently and manage multiple tasks simultaneously.


• A proactive and positive attitude, with a focus on delivering exceptional customer service.


• Flexibility to adapt to changing work schedules and handle high-pressure situations.


• Basic knowledge of data privacy regulations is an asset.


• A passion for learning and staying updated with industry trends.