Branch Operations and Service Manager Swadesh Banking

AU SMALL FINANCE BANK; Jayal; On-site; INR 600,000 - 900,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Branch Operations and Service Manager Swadesh Banking to oversee daily branch operations and ensure high service standards. You will manage customer relationships while ensuring compliance with banking norms, driving service quality and operational efficiency.

Ideal candidates bring 4–8 years in banking/FS, strong leadership, and proficiency in MS Office and CRM tools to coordinate with product and operations teams and maintain MIS and reports.

Qualifications

• Experience in banking branch operations and customer service.
• 4–8 years of work experience in Banking/Financial Services.
• Knowledge of KYC norms and RBI compliance.

Responsibilities

• Oversee branch operations and service quality.
• Manage customer relationships and RBI/compliance.
• Support branch acquisition targets and coordinate with product/ops.
• Maintain MIS and reports.

Skills

Interpersonal skills

MS Office

CRM usage

Leadership

Decision-making

Communication

Problem-solving

Customer Orientation

Operational Excellence

Education

Bachelor's degree in Banking/Finance

Tools

CRM usage

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Branch Operations and Service Manager Swadesh Banking

Position description:

Responsible for overseeing branch operations, ensuring service quality, and managing customer relationships in Swadesh Banking branches.

Primary Responsibilities

• - Oversee branch operations
• Ensure high service standards
• Manage customer relationships
• Ensure compliance with banking norms

Additional Responsibilities

• - Support branch acquisition targets
• Coordinate with product and operations teams
• Maintain MIS and reports

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 55%
• Institution tier: Tier 1 / Tier 2

Required Certification/s:

NA

Required Training/s:

Branch Operations, Customer Service

Required Work Experience

• Industry: Banking, Financial Services
• Role: Branch Operations, Customer Service
• Years of experience: 4 to 8

Key Performance Indicators:

- Service quality score

• Compliance adherence
• Customer satisfaction
• Operational efficiency

Required Competencies:

- Customer Orientation

• Operational Excellence
• Communication
• Problem-solving

Required Knowledge:

- Branch operations

• Banking products
• KYC norms

Required Skills:

- Interpersonal skills

• MS Office
• CRM usage

Required Abilities

• Physical: NA
• Other: Leadership, Decision-making

Work Environment Details:

Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: