Bank Officer Branch Banking

AU SMALL FINANCE BANK; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Bank Officer Branch Banking to drive CASA acquisition and cross-sell banking products. The role emphasizes meeting sales targets, handling customer onboarding, and maintaining relationship quality across branches.

The position involves field activities with 90% field work and 10% office, requiring strong communication, problem-solving, and ability to work under pressure.

Qualifications

• Bachelor’s degree in Banking/Finance or related field with 0.5–3 years of BFSI experience.
• Strong communication and client-facing skills.
• Willingness to travel and meet sales targets.

Responsibilities

• Acquire CASA and liability accounts through various channels; drive cross-selling of banking products.
• Promote and sell third-party financial products including life and health insurance and mutual funds.
• Achieve monthly and quarterly sales targets as per the scorecard; deepen existing relationships.

Skills

Professional Communication

Relationship Management

Sales Forecasting

Lead Generation

Digital Banking Apps

Education

Bachelor's degree in Banking/Finance

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Bank Officer Branch Banking

Position description:

Accountable for meeting sales targets (No. and value) as per the defined scorecard

Primary Responsibilities

• Acquire CASA and liability accounts through cold calling, market references, and walk-ins. Drive cross-selling of banking products and services to existing and new customers. Promote and sell third‑party financial products including life insurance, health insurance, and mutual fund SIPs. Achieve monthly and quarterly sales targets as defined in the performance scorecard. Ensure growth in customer base and deepening of existing relationships through effective portfolio management.

Additional Responsibilities

• Implement branch-level sales and marketing activities to support overall business growth and brand visibility. Drive liability acquisition by building and maintaining strong customer relationships. Source new customers through multiple channels including local campaigns, walk-ins, customer referrals, industry associations, and market networking. Ensure timely and accurate opening of accounts, providing a seamless onboarding experience for new‑to‑bank (NTB) customers. Support overall branch performance by contributing to both customer service and compliance standards. Maintain high levels of customer satisfaction and ensure prompt resolution of queries or issues. Ensure adherence to internal processes, audit requirements, and regulatory guidelines.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Bachelor of Applied Science - BASc, Bachelor of Architecture - BArch, Bachelor of Arts - BA, Bachelor of Business Administration - BBA, Bachelor of Commerce - BCom, Bachelor of Education - BEd, Bachelor of Engineering - BE, Bachelor of Fine Arts - BFA, Bachelor of Laws - LLB with specialization in Banking and Financial Support services, Banking, corporate, finance and securities law and experience between 0.5 - 3 years
• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3

Key Performance Indicators:

Business Volume, Acquisition Targets, Average Ticket Size, Boarding Rate, Lead Conversion Rate, Cross‑Sell Ratio, Customer Retention Rate, Referral Generation, Campaign Effectiveness, Onboarding Satisfaction Rate, Account Opening Turnaround Time.

Required Competencies:

ownership and accountability for results Customer‑centric mindset and actions adept at handling digital business apps and software hard work and detail‑orientation eager to learn and grow as a banking professional positive mindset, ethical and high integrity Bias for Action and Urgency

Required Knowledge:

Aptitude for lead generation Target Market Knowledge - Local Area geography familiarity Familiarity with Digital applications Detailed data collection/recording

Required Skills:

Professional Communication - Regional language proficiency, verbal and written fluency, soft‑spoken Relationship Management - Client‑Centric Approach, respectful Sales Forecasting & Reporting

Required Abilities

• Physical: Physical fitness Mental agility Ability to do extensive field travel/work Ability to handle work pressure and demanding clients
• Other: Valid Two‑Wheeler Driving License Personal 2‑wheeler Own Smartphone track record of past employment Positive reference check and clear civil report

Work Environment Details:

90% - Field, 10% - Office

Specific Requirements

• Travel: High
• Vehicle: 2-wheeler
• Work Permit:

Other Details

• Pay Rate:
• Contract Types: Permanent
• Time Constraints: Flexibile workhours as per business requirement
• Compliance Related: Aherence to Code of Conduct policy of the bank Non-disclosure of confidential information about bank, clients Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc. Ensure adherence to KYC (Know Your Customer) and AML (Anti‑Money Laundering) guidelines during all customer onboarding and account‑opening processes.
• Union Affiliation: