Branch Relationship Manager- Yes Bank

Yes Bank Ltd.; Ahmedabad District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Yes Bank Ltd. in Ahmedabad is seeking a Branch Manager to lead strategy execution and P&L performance at the branch level. You will oversee financial statements, customer engagement, and operations to deliver consistent revenue growth while maintaining compliance and risk controls.

The role emphasizes cross-selling TPP/RA/BB products, people management, service quality, complaint handling, CRM implementation, and MIS reporting to drive sustainable branch performance.

Responsibilities

• Strategy & P&L Management
• Maintains the Profit and Loss statement and Balance Sheet for the branch
• Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank
• Sustained revenue generation for the branch through cross sell of TPP, RA and BB products
• Liabilities mobilization through CASA portfolio growth in the Branch Catchment
• Superior and Consistent Customer Service.
• Ensures efficient complaint management within specified TATs
• Conducts customer engagement programs and marketing events
• Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval.
• Strengthening Systems, Controls and Processes
• Ensures Upkeep of the Branch and ATM and raises issues if required
• Liaises with respective teams for effective and efficient Fraud Management within the cluster
• Ensures branch compliance with Banks policies and processes
• Ensures timely submission of MIS reports.
• Ensures safety and security of Bank and customer\'s assets
• Ensures Audit related deliverables both internal and external are met as per the prescribed norms.
• Ensures Role clarity to employees in the branch and manage attrition
• Performance Management
• Tracks and monitors daily productivity and book movement of the branch
• Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required
• People Management.
• Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section.
• Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.
• Risk and Internal Control Responsibilities.
• Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.
• Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.

Job description

Key Responsibilities:

• Strategy & P&L Management


• Maintains the Profit and Loss statement and Balance Sheet for the branch


• Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank


• Sustained revenue generation for the branch through cross sell of TPP, RA and BB products


• Liabilities mobilization through CASA portfolio growth in the Branch Catchment


• Superior and Consistent Customer Service.


• Ensures efficient complaint management within specified TATs


• Conducts customer engagement programs and marketing events


• Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval.


• Strengthening Systems, Controls and Processes


• Ensures Upkeep of the Branch and ATM and raises issues if required


• Liaises with respective teams for effective and efficient Fraud Management within the cluster


• Ensures branch compliance with Banks policies and processes


• Ensures timely submission of MIS reports.


• Ensures safety and security of Bank and customer's assets


• Ensures Audit related deliverables both internal and external are met as per the prescribed norms.


• Ensures Role clarity to employees in the branch and manage attrition


• Performance Management


• Tracks and monitors daily productivity and book movement of the branch


• Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required


• People Management.


• Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section.


• Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals.


• Risk and Internal Control Responsibilities.


• Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.


• Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.