Relationship Manager - Premium Accounts

RBL Bank; Sangli District; Vor Ort; INR 600.000 - 1.000.000; Vollzeit

Zusammenfassung

RBL Bank is seeking a branch-focused leader in Sangli district to drive business targets across CASA, fixed deposits, retail assets, and fee-based products. You will develop and execute a robust branch sales strategy, mentor the team, and enhance revenue through cross-selling.

The role emphasizes compliance, risk control, and disciplined operations to optimize profitability. The incumbent will focus on customer experience, digital channel adoption, and strong relationship building with local

Aufgaben

• Drive achievement of business targets across CASA, Fixed Deposits, Retail Assets (Home Loans, Auto Loans), and Fee-based products
• Develop and execute branch sales strategy, ensuring consistent growth in revenue and customer acquisition
• Lead, mentor, and monitor branch team performance, setting clear KPIs and driving productivity
• Promote cross-selling and upselling of banking products to enhance customer wallet share
• Ensure exceptional customer experience, handling escalations proactively and maintaining zero complaint benchmarks
• Maintain strict adherence to regulatory compliance, internal audits, and risk control policies
• Monitor and improve branch profitability, cost efficiency, and market share penetration
• Oversee day-to-day branch operations, including cash operations, service delivery, and infrastructure management
• Build strong local market presence through relationship management, networking, and business development initiatives
• Ensure proper documentation, KYC norms, and AML guidelines are followed across all processes
• Drive digital banking adoption and increase usage of alternate channels among customers
• Maintain high standards of operational discipline, security, and asset management

Jobbeschreibung

Key Responsibilities:

• Drive achievement of business targets across CASA, Fixed Deposits, Retail Assets (Home Loans, Auto Loans), and Fee-based products
• Develop and execute branch sales strategy, ensuring consistent growth in revenue and customer acquisition
• Lead, mentor, and monitor branch team performance, setting clear KPIs and driving productivity
• Promote cross-selling and upselling of banking products to enhance customer wallet share
• Ensure exceptional customer experience, handling escalations proactively and maintaining zero complaint benchmarks
• Maintain strict adherence to regulatory compliance, internal audits, and risk control policies
• Monitor and improve branch profitability, cost efficiency, and market share penetration
• Oversee day-to-day branch operations, including cash operations, service delivery, and infrastructure management
• Build strong local market presence through relationship management, networking, and business development initiatives
• Ensure proper documentation, KYC norms, and AML guidelines are followed across all processes
• Drive digital banking adoption and increase usage of alternate channels among customers
• Maintain high standards of operational discipline, security, and asset management