Branch Manager_Leading Bank_Mumbai

V Konnect; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

V Konnect in Mumbai is seeking an experienced Branch Manager to oversee financials and drive branch performance. You will maintain P&L and balance sheet for the branch, implement strategic initiatives, and ensure customer-centric service.

You will lead cross-sell of TPP, RA and BB products, manage complaints within TATs, drive service scores, and conduct engagement programs. Ensure CRM implementation, branch upkeep, fraud management coordination, compliance, MIS reporting, asset safety, audit

Responsibilities

• Maintains the Profit and Loss statement and Balance Sheet for the branch
• Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank
• Sustained revenue generation for the branch through cross sell of TPP, RA and BB products
• Liabilities mobilization through CASA portfolio growth in the Branch Catchment Superior and Consistent Customer Service
• Ensures Efficient complaint management within specified TATs
• Drives high service scores
• Conducts customer engagement programs and marketing events
• Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval Strengthening Systems, Controls and Processes
• Ensures Upkeep of the Branch and ATM and raises issues if required
• Liaises with respective teams for effective and efficient Fraud Management within the cluster
• Ensures branch compliance with Banks policies and processes
• Ensures timely submission of MIS reports
• Ensures safety and security of Bank and customer\'s assets
• Ensures Audit related deliverables both internal and external are met as per the prescribed norms
• Ensures Role clarity to employees in the branch and manage attrition Performance Management
• Tracks and monitors daily productivity and book movement of the branch
• Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required.

Job description

Role & responsibilities

• Maintains the Profit and Loss statement and Balance Sheet for the branch
• Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank
• Sustained revenue generation for the branch through cross sell of TPP, RA and BB products
• Liabilities mobilization through CASA portfolio growth in the Branch Catchment Superior and Consistent Customer Service
• Ensures Efficient complaint management within specified TATs
• Drives high service scores
• Conducts customer engagement programs and marketing events
• Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval Strengthening Systems, Controls and Processes
• Ensures Upkeep of the Branch and ATM and raises issues if required
• Liaises with respective teams for effective and efficient Fraud Management within the cluster
• Ensures branch compliance with Banks policies and processes
• Ensures timely submission of MIS reports
• Ensures safety and security of Bank and customer's assets
• Ensures Audit related deliverables both internal and external are met as per the prescribed norms
• Ensures Role clarity to employees in the branch and manage attrition Performance Management
• Tracks and monitors daily productivity and book movement of the branch
• Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required.