Branch Manager

Openmind Hr Solutions; Ankleshwar; On-site; INR 1,100,000 - 1,800,000; Full time

Job summary

YES BANK is hiring a Branch Manager – Branch Banking in Panchkula to lead the branch’s growth, people, and operations. The role focuses on driving business, acquiring customers, mobilizing CASA, cross-selling banking products, and ensuring regulatory compliance.

You will oversee P&L, risk controls, customer service, and team performance while delivering high service standards and achieving the branch scorecard targets. Strong leadership and sales skills are required.

Responsibilities

• Drive overall branch business and achieve assigned business targets.
• Grow CASA and liability business through acquisition and deepening of existing relationships.
• Drive cross-selling of Retail Assets, Business Banking, Insurance, Mutual Funds, Cards, Forex and other fee-based products.
• Identify new business opportunities within the branch catchment.
• Develop and maintain relationships with HNI, affluent and key customers.
• Monitor daily/weekly/monthly business performance and ensure achievement of branch scorecard.
• Manage branch Profit & Loss and Balance Sheet.
• Monitor book movement, revenue generation and branch profitability.
• Ensure optimum utilization of branch resources.
• Drive customer acquisition and increase wallet share through relationship deepening.
• Ensure superior customer experience and timely resolution of customer complaints.
• Conduct customer engagement activities and local marketing initiatives.
• Maintain strong relationships with existing and potential customers.
• Lead, motivate and manage the branch team to achieve business objectives.
• Monitor individual productivity and performance.
• Conduct regular performance reviews, coaching and training.
• Ensure proper allocation of roles and responsibilities and control team attrition.
• Build a high-performance and customer-centric team culture.
• Ensure complete adherence to YES BANK policies, processes and regulatory guidelines.
• Ensure compliance with KYC/AML and internal control requirements.
• Maintain branch operational standards and ensure audit readiness.
• Ensure timely submission of MIS and other required reports.
• Identify and escalation operational, regulatory and business risks.
• Ensure safety and security of customer and bank assets.

Job description

Job Description Branch Manager

Company: YES BANK

Position: Branch Manager – Branch Banking

Department: Branch Banking

Reporting To: Cluster Head

Location: Panchkula

Job Objective

To manage the overall business and operations of the branch by driving business growth, customer acquisition, CASA/liability mobilization, cross-selling of banking and third-party products, team productivity, customer service and regulatory compliance.

Key Responsibilities

1. Business & Sales

• Drive overall branch business and achieve assigned business targets.
• Grow CASA and liability business through acquisition and deepening of existing relationships.
• Drive cross-selling of Retail Assets, Business Banking, Insurance, Mutual Funds, Cards, Forex and other fee-based products.
• Identify new business opportunities within the branch catchment.
• Develop and maintain relationships with HNI, affluent and key customers.
• Monitor daily/weekly/monthly business performance and ensure achievement of branch scorecard.

2. Branch P&L & Portfolio Management

• Manage branch Profit & Loss and Balance Sheet.
• Monitor book movement, revenue generation and branch profitability.
• Ensure optimum utilization of branch resources.
• Drive customer acquisition and increase wallet share through relationship deepening.

3. Customer Service

• Ensure superior customer experience and timely resolution of customer complaints.
• Conduct customer engagement activities and local marketing initiatives.
• Maintain strong relationships with existing and potential customers.

4. Team Management

• Lead, motivate and manage the branch team to achieve business objectives.
• Monitor individual productivity and performance.
• Conduct regular performance reviews, coaching and training.
• Ensure proper allocation of roles and responsibilities and control team attrition.
• Build a high-performance and customer-centric team culture.

5. Operations, Risk & Compliance

• Ensure complete adherence to YES BANK policies, processes and regulatory guidelines.
• Ensure compliance with KYC/AML and internal control requirements.
• Maintain branch operational standards and ensure audit readiness.
• Ensure timely submission of MIS and other required reports.
• Identify and escalation operational, regulatory and business risks.
• Ensure safety and security of customer and bank assets.