Branch Head

Utkarsh Small Finance Bank; Jalandhar, Hisar; On-site; INR 600,000 - 900,000; Full time

Job summary

Utkarsh Small Finance Bank in Jalandhar, Punjab, seeks an experienced Branch Manager to lead daily operations, drive sustainable business growth, and ensure high-quality customer service while upholding inclusive banking. You will oversee asset and liability growth, regulatory compliance including KYC/AML/CFT, cost control, and staff training to deliver profitable results and excellent audits.

The role requires strong leadership, strategic thinking, and collaboration with auditors and senior

Qualifications

• Experience in managing branch operations and delivering business results.
• Strong knowledge of KYC/AML/CFT and related regulatory requirements.
• Proven ability to meet or exceed branch targets and drive inclusive banking initiatives.
• Excellent customer service, communication and stakeholder management skills.

Responsibilities

• Managing operations and overall functioning of the branch.
• Responsible for meeting the branch business targets.
• Ensuring compliance with KYC/AML/CFT and other regulatory guidelines.
• Cost management and profitability optimization at the branch.
• Rendering excellent customer service and aligning products to customer needs.
• Supervising new business development, sales channels, and team development.
• Ensuring adherence to systems and processes as per Senior Management.
• Staff training on products and sales processes.

Skills

Branch management

Regulatory compliance

Customer service

Team leadership

Risk management

Job description

Job Summary

The incumbent will be responsible for managing branch and achieving sustainable growth of business, ensure ethical and good quality service to customers while ensuring regular growth in all parameters, ensure that branch achieves excellence in inclusive banking. The position will also be responsible for growing the asset and liability business of the branch.

Role & responsibilities

• Managing operations and overall functioning of the branch.
• Responsible for meeting the branch business targets
• Ensuring that the branch adheres to all regulatory requirements and guidelines such as Know Your Customer (KYC), Anti Money Laundering (AML), “Combating the Financing of Terrorism (CFT)”,etc., at all times
• Ensuring cost management and cost control at the branch to ensure profitability
• Rendering Excellent Customer Service and ensure that their needs are understood and met through the various financial product offerings of the bank.
• Supervising key areas including new business development (retail and institutional), sales channel development, team development and revenue generation
• Ensuring that all laid down system and processes are followed at the branch as stipulated by the Senior Management.
• Ensuring that the entire staff is adequately trained on the products of the bank and sales Processes and engaged at all times.

Responsible for dealing with internal/ external auditors and inspections & compliance.