Branch Operations Officer

Ujjivan Small Finance Bank Ltd.; Gajraula; On-site; INR 400,000 - 500,000; Full time

Job summary

Ujjivan Small Finance Bank Ltd. is seeking an immediate-join Branch Operation Officer for the Salarpur (Gajraula) area. The role focuses on handling branch operations, serving walk-in customers, and maintaining strong customer relationships.

The candidate will educate customers on ATM usage, ensure timely processing of transactions, and address complaints escalated by staff, aiming to reduce overall customer issues over time. Immediate joining is required.

Qualifications

• 3-5 years of experience in Banking/NBFC Operations

Responsibilities

• Handle walk-in customers in the absence of the CCR; build & manage robust relationships with customers by providing exceptional customer service
• Ensure customers are assisted/educated to use ATMs and motivate them to use ATMs for smaller transactions
• Ensure adherence to TAT for all branch transactions, grievance redressal and customer queries
• Address customer complaints and queries escalated by branch staff in a timely manner (Tracking and reporting); ensure reduction in customer complaints over a period of time

Job description

!! Hiring-Immediate Joiners !! Branch Operation Officer !! Salarpur (Gajraula) !! Ujjivan Small Finance Bank

Job Description-

• Minimum 3-5 years experience in handling Banking/NBFC Operations
• Catering to liabilities and assert products
• Handle walk-in customers in the absence of the CCR; build & manage robust relationships with the customers by providing exceptional customer service
• Ensure customers are assisted/educated to use ATMs and motivate them to use ATMs for smaller transactions
• Ensure adherence to TAT for all branch transaction, grievance redressal and customer queries
• Address customer complaints and queries escalated by branch staff in a timely manner (Tracking and reporting); ensure reduction in customer complaints over a period of time