Branch Operations Manager Tirupati

CSB Bank; Tirupati; On-site; INR 300,000 - 540,000; Full time

Job summary

CSB Bank in Tirupati is hiring for a Branch Operations professional who will manage daily branch activities including cash handling, KYC, and service requests to ensure smooth customer experiences.

You will supervise end-to-end operations, conduct audits, drive compliance with RBI norms, and coordinate with sales teams to maximize cross-sell opportunities.

The ideal candidate has 3–9 years in branch ops, a graduate degree, and is open to banking certifications such as JAIIB/CAIIB.

Qualifications

• 3–9 years of branch operations experience.
• Graduate degree; banking certifications preferred.
• JAIIB/CAIIB certification preferred.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements.
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality.
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes.
• Prepare for audits/inspections; maintain records and resolve observations on time.
• Cross-sell insurance/investments and activate digital banking for all new customers.
• Train frontline on process updates and compliance requirements.
• Inventory management of customer Deliverables and gold loan packets.

Education

Graduate degree

Job description

Job Description:

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross‑sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB