Branch Operations Manager Manika

CSB Bank; Latehar; On-site; INR 350,000 - 700,000; Full time

Job summary

CSB Bank is looking for a Branch Operations Professional to manage daily operations at a Jharkhand branch. You will oversee cash handling, clearing, account openings, and service requests while ensuring strict KYC/AML adherence and RBI/audit norms.

Collaboration with sales and service teams aims to enhance customer experience. Qualifications include 3–9 years in branch ops and a graduate degree; banking certifications such as JAIIB/CAIIB are preferred.

Qualifications

• 3 to 9 years of branch operations experience.
• Graduate degree; banking certifications preferred.
• Preferred certifications include JAIIB/CAIIB.

Responsibilities

• Run daily branch ops controls including cash, vault, ATM, and reconciliation.
• Ensure servicing of branch customers with audit/compliance alignment.
• Ensure accurate account opening and CKYC uploads with documentation quality.
• Track service metrics and implement RCA-based fixes.
• Prepare for audits/inspections and resolve observations on time.
• Cross-sell insurance/investments and promote digital banking to new customers.
• Train frontline staff on process updates and compliance requirements.
• Manage inventory of customer deliverables and gold loan packets.

Skills

Branch operations

Cash management

KYC/AML compliance

Audit readiness

Customer service

Education

Graduate

Job description

Job Description:

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross‑sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB