Branch Operations Manager Thallarevu

CSB Bank; Kakinada; On-site; INR 350,000 - 600,000; Full time

Job summary

CSB Bank is seeking a Branch Operations professional to own daily branch activities including cash handling, account opening, and service requests. The role requires adherence to KYC/AML rules, RBI norms, and audit requirements, while partnering with sales and service teams to elevate customer experience.

The candidate will manage daily controls, servicing of branch customers, and maintain documentation quality, with emphasis on compliance, RCA-based fixes, and cross-selling opportunities for

Qualifications

• Graduate with knowledge of banking operations and regulatory requirements.
• Banking certifications such as JAIIB/CAIIB are preferred.
• Experience in retail branch operations and compliance is desirable.

Responsibilities

• Owns daily branch operations including cash, clearing, account opening, and service requests.
• Ensure adherence to KYC/AML, RBI and audit norms.
• Partner with sales and service teams to enhance customer experience.
• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Servicing branch customers and maintaining operation in-line with audit compliance.

Skills

KYC/AML compliance

Customer service

Audit readiness

Cash handling

Team training

Education

Graduate

Tools

CKYC uploads

JAIIB/CAIIB

Job description

Job Description:

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross‑sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB